Sign-in failed in Azure Portal

NEHAL PANCHAL 20 Reputation points
2026-05-16T06:20:32.2+00:00

Error code: interaction_required Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: <pii removed> Correlation ID: <pii removed>Timestamp: 2026-05-16 06:16:40Z

Microsoft Security | Microsoft Entra | Microsoft Entra External ID

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  1. AI answer

    2026-05-16T06:20:48.1566667+00:00

    The error interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity means the Microsoft Entra tenant associated with the account has been put into an inaccessible state due to inactivity.

    Key points from the tenant lifecycle behavior:

    • When a tenant is inactive beyond Microsoft’s inactivity threshold, it is blocked and sign-ins are denied with AADSTS5000225.
    • From the moment the tenant becomes inaccessible, there is a 20‑day window during which an administrator can request reactivation.
    • If the tenant remains in this blocked state for more than 20 days, it is permanently deleted and cannot be recovered.

    To proceed, depending on role and timing:

    1. If an administrator needs to reactivate the tenant (and it has been blocked for less than 20 days):
      • Contact Microsoft support using the global support phone numbers listed in the documentation.
      • Do not submit multiple assistance requests for the same issue; wait for the response and decision on the case.
    2. If there is no plan to reactivate the tenant or the 20‑day period has passed:
      • The tenant will be, or has been, permanently deleted and is not recoverable.
      • Review Microsoft’s data protection policies for details on how data is handled when leaving the service.
    3. If accessing as an application owner/developer against this blocked tenant:
      • Minimize authentication requests to the deactivated tenant until it is reactivated.
      • Avoid submitting multiple support requests; Microsoft will respond once a decision is made.

    If the tenant is already beyond the 20‑day blocked period, the only path forward is to work with or create a different tenant, as the original one cannot be restored.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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