Hi Zoe Allen,
From your description, Windows is allowing you to select different cursor schemes, but the changes are not being applied even after clicking Apply. This usually points to a configuration issue with cursor files or how the scheme is being registered. You can try the following targeted steps:
1, Rebuild the cursor scheme manually
- Open Control Panel > Mouse > Pointers
- In Customize, select a pointer (e.g., Normal Select)
- Click Browse and re-select the cursor file (from
C:\Windows\Cursors) - Repeat for 2–3 key pointers, then click Apply
2, Move or re-copy cursor files (if using custom ones)
- Copy your cursor files into:
C:\Windows\Cursors - Reapply the scheme afterward
3, Test using a different Windows theme
- Go to Settings > Personalization > Themes
- Switch to a different theme, then try changing the cursor again
4, Check with a clean user profile
- Create a temporary local account
- Test if the cursor change works there
If the issue occurs on multiple devices, it may be related to synchronized settings or a shared configuration rather than a hardware-specific problem. If the behavior continues after these checks, sharing whether you're using a custom cursor pack or only built-in schemes will help narrow down the next step further.
Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.
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