Microsoft AZ 900 Certificate not Shown

roshaun jackson 0 Reputation points
2026-05-14T15:52:30.9133333+00:00

I took my az 900 around Oct 19, 2024(via my ******@gmail.com), and have still yet to get a notification/acknoledgment that I passed it. I am currently requesting that certificate to be shown in this ******@gmail.com Microsoft Learn Account. To find this certificate I have looked through all my emails and created a microsoft learn account recently using my outdated email and there is no cert shown.

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  1. AI answer

    2026-05-14T15:52:56.55+00:00

    Follow these steps to resolve the missing AZ‑900 certification for the Gmail-based Microsoft Learn account:

    1. Confirm the exam result has had enough time to post
      • Exam results can take 24–48 hours to appear on the Microsoft Learn profile and Certification Dashboard. For some users (especially around weekends or events), it may take slightly longer.
      • Once posted, AZ‑900 will appear under the Credentials/Certifications area of the Learn profile.
    2. Verify the correct Microsoft Learn account is being used
      • Sign in to Microsoft Learn and open the profile.
      • Check the Contact Email in the Learn profile; this is where the “congratulations” email for a passed certification is sent.
      • If the profile link in any congratulations email does not show the expected certification, the exam may be associated with a different profile.
      • Try signing in with any other Microsoft accounts that might have been used when registering for the exam (for example, another personal Microsoft account or a work/school account), and check the Credentials/Certifications tab there.
    3. Review the missing-certifications guidance
      • Use the steps in the Missing Exams or Certifications article to:
        • Confirm AZ‑900 is a valid, active certification that has been earned by passing the appropriate exam.
        • Confirm that the correct Learn profile and login account are being used.
        • Note that some legacy/aged-out certifications no longer appear, but AZ‑900 is covered as a current fundamentals exam in the provided context.
    4. Check the Certification Dashboard
      • From Microsoft Learn, go to the Certification Dashboard (as described in the “Access your certificates, badges, and transcript” article).
      • In the Dashboard:
        • Open Certificates → View Certificates to see if the AZ‑900 certificate is listed.
        • If AZ‑900 is present, download or print the certificate from there.
        • If it is not present but the exam was passed, continue with support.
    5. If the certificate still does not appear, contact Microsoft Credentials Support
      • For unresolved missing certifications or exam results that are not visible on the Learn profile or Certification Dashboard, open a case with Microsoft Credentials Support.
      • Use the “Contact Support”/“Certification support” links in the documentation to submit a support request. The Credentials Support team can:
        • Verify whether the AZ‑900 exam was passed.
        • Locate which account/profile the exam is tied to.
        • Correctly associate the exam and certification with the intended Gmail-based Learn account if appropriate.

    If the exam was taken through Certiport instead of Pearson VUE, note that exams and certifications earned through Certiport are not currently reflected in the Microsoft Learn profile and must be managed separately via the Certiport account.

    References:

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