My Certificates disappeared

AZ-104 and AZ-305 certifications and their certificates are managed through the Microsoft Learn profile and Certification Dashboard.

To locate them, follow these steps:

1. Sign in to the correct Microsoft Learn profile
   • Ensure sign-in is done with the same account that was used when registering for and taking the exams (this may be a personal Microsoft account or a work/school account).
   • If multiple accounts exist, sign out and try each possible login to see which one shows the certifications.
   • If a congratulations email was received when the exams were passed, use the profile link in that email and verify which account it corresponds to.
2. Verify the certifications are actually earned
   • Check the certification details pages to confirm that passing AZ-104 and AZ-305 results in the certifications being expected. Some certifications require multiple exams or a prerequisite certification before a certificate is issued.
3. Check the Certifications area
   • Go to the Certifications/credentials area of the Learn profile (Certification Dashboard) and look under the Certifications tab for AZ-104 and AZ-305.
   • If the exams were passed very recently, allow up to 24–48 hours for them to appear.
4. If the certifications are still missing
   • Use the guidance in the missing certifications article to troubleshoot further: confirm the correct profile, check for multiple profiles, and ensure the exams were not taken under a different account.
   • If they still do not appear after these checks, contact Microsoft Credentials Support so the certification team can review the records and associate the exams with the correct Learn profile.

For any issues that cannot be resolved with the steps above (such as exams showing as passed at the test provider but not appearing in the Learn profile), open a support request with Microsoft Credentials Support as recommended in the Q&A references.

References:

• Context # Missing Exams or Certifications
• Access your certificates, badges, and transcript
• AZ-104 Exam Completed but Certificate Not Visible in My Microsoft Account - Microsoft Q&A
• How to download certificates for my modules and learning path completed - Microsoft Q&A
• Can't see my completed exam certificate - Microsoft Q&A
• Microsoft Certified: Azure Solutions Architect Expert