Fixing Error message: interaction_required: AADSTS5000225

Question

Fixing Error message: interaction_required: AADSTS5000225

Glacier Technology 0

Looking to reactivate my account.

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 6e25688f-af90-401e-b4f5-e84974f21000 Correlation ID: 019e2709-1df4-7460-9d58-a51db984a30d Timestamp: 2026-05-14 15:09:30Z

Any help with be appreciated!

Thanmayi Godithi 11,825 Reputation points Microsoft External Staff Moderator

2026-05-14T16:10:21.04+00:00

Hi Glacier Technology ,

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the details requested over Private message.

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID

Do let me know if you have any queries, we are happy to assist you further.
Glacier Technology 0 Reputation points

2026-05-14T18:06:32.2233333+00:00

Hi Thanmaya - I need to get this Tenant unblocked, however when calling the help numbers on the "Tenant inaccessible due to inactivity", it directs me back to the support site.
Thanmayi Godithi 11,825 Reputation points Microsoft External Staff Moderator

2026-05-18T05:27:42.09+00:00

Hi Glacier Technology ,

Could you please share the details requested over Private message.

1 answer

Your answer

Thanmayi Godithi 11,825 Reputation points Microsoft External Staff Moderator

2026-05-14T16:10:21.04+00:00

Hi Glacier Technology ,

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the details requested over Private message.

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID

Do let me know if you have any queries, we are happy to assist you further.
Glacier Technology 0 Reputation points

2026-05-14T18:06:32.2233333+00:00

Hi Thanmaya - I need to get this Tenant unblocked, however when calling the help numbers on the "Tenant inaccessible due to inactivity", it directs me back to the support site.
Thanmayi Godithi 11,825 Reputation points Microsoft External Staff Moderator

2026-05-18T05:27:42.09+00:00

Hi Glacier Technology ,

Could you please share the details requested over Private message.

Answer 1

The error interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity indicates that the Microsoft Entra tenant associated with the account has been marked inactive and sign-ins are blocked.

To reactivate the tenant and restore access:

Confirm the tenant is still within the 20‑day reactivation window
- Tenants that are blocked due to inactivity can be reactivated only within 20 days of entering the inactive state.
- After 20 days, the tenant is deleted and cannot be recovered.
Have a tenant administrator contact Microsoft support
- A tenant admin must contact Microsoft to request reactivation.
- Use the global support phone numbers listed in the documentation to open a support case.
- Once a case is opened, do not submit additional assistance requests for the same issue; wait for the decision on the existing case.
If the tenant will not be reactivated
- If there is no plan to reactivate, the tenant will be deleted after 20 days in the inaccessible state and will not be recoverable.
- Review Microsoft’s data protection policies to understand what happens to data when the tenant is deleted.

If the tenant has already passed the 20‑day window and is deleted, a new tenant must be created and configured, as the original one cannot be restored.

References: