I have lost my camera settings to zoom and tilt etc

Question

I have lost my camera settings to zoom and tilt etc

Derek Flint 0

Shane David 5 Reputation points

2026-09-23T17:59:20.53+00:00

I have had this same issue since the spring. The answers below from Microsoft Staff are not helpful. Windows update KB5087544 removed the zoom slider feature. When I uninstalled the update, the feature was restored but the update continues to reinstall and presumably has other important features. It appears that Windows has decided that we don't need a zoom feature anymore, which is unfortunate because some of us do for our work.

Please return this feature as an option.

2 answers

Your answer

Shane David 5 Reputation points

2026-09-23T17:59:20.53+00:00

I have had this same issue since the spring. The answers below from Microsoft Staff are not helpful. Windows update KB5087544 removed the zoom slider feature. When I uninstalled the update, the feature was restored but the update continues to reinstall and presumably has other important features. It appears that Windows has decided that we don't need a zoom feature anymore, which is unfortunate because some of us do for our work.

Please return this feature as an option.

Answer 1

Emma1-N 13,315 Microsoft External Staff Moderator

Welcome Derek Flint,

I understand how frustrating it can be when you are no longer able to access camera controls such as zoom, tilt, and related settings on your device.

Before we proceed, I’d like to clarify a couple of points:

Does the issue occur with all apps (e.g., Teams, Zoom, Camera app), or only one specific app?
Have there been any recent Windows updates or driver changes before the issue started?

In addition to Q&A Assist's suggested steps, please try these extra checks to move forward:

Option 1: Check camera privacy permissions

Go to Settings > Privacy & security > Camera
Make sure Camera access and Let apps access your camera are turned On

Option 2: Verify advanced camera properties in Device Manager

Open Device Manager from the Start menu
Expand Cameras
Right-click your camera and select Properties
Check the Advanced or Camera Control tab (if available) for zoom/tilt options

Option 3: Reinstall the camera driver (clean refresh)

In Device Manager, right-click your camera > Uninstall device
Check Delete the driver software if shown
Restart the device to reinstall automatically

I hope this information helps resolve your issue. If you have any further questions, please don’t hesitate to contact me again in this thread.

P.S: If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Emma1-N 13,315 Reputation points Microsoft External Staff Moderator

2026-05-18T23:52:00.34+00:00

Hello Derek Flint,

Have you had the chance to check my answer yet?

Please do keep me updated.
Derek Flint 0 Reputation points

2026-05-19T06:27:13.9166667+00:00

Hi yes. I did that all myself and a support team member logged on remotely and did the same. It didn’t work.

apparently there has been an update to software that has deleted the camera controls.

nothing worked. It’s very frustrating. I am now supposed to be waiting until a new update is sent out
Emma1-N 13,315 Reputation points Microsoft External Staff Moderator

2026-05-20T07:21:40.17+00:00
Hello Derek Flint,

Thank you for sharing your information. Please try the step below:

Roll back the camera driver

Open Device Manager from the Start menu

Expand Cameras

Right-click your camera and select Properties

Under the Driver tab, select Roll Back Driver if available
Derek Flint 0 Reputation points

2026-05-20T08:34:43.8933333+00:00

Hi,

nope it isn't available and this was done by the support person when they logged in to my computer remotely
Emma1-N 13,315 Reputation points Microsoft External Staff Moderator

2026-05-21T07:49:53.2933333+00:00
Hello Derek Flint,

Please try the steps:

Go to Settings > Apps > Installed app > find Camera

Click Advanced options > select Repair, then Reset
Derek Flint 0 Reputation points

2026-05-21T09:05:36.0533333+00:00

Done that again, the tech support guy did that too and it didn't work. It hasn't worked again this time
Emma1-N 13,315 Reputation points Microsoft External Staff Moderator

2026-05-22T07:35:11.2766667+00:00
Hello Derek Flint,
You can try the step: Test with a different user profile

Open Settings > Accounts > Other users

Select Add account

Click I don’t have this person’s sign-in information

Select Add a user without a Microsoft account

Enter a username and password (optional), then click Next

Sign in and check if camera controls appear there step by step
Derek Flint 0 Reputation points

2026-05-22T10:41:41.6633333+00:00

Hi

that hasn't worked either
Emma1-N 13,315 Reputation points Microsoft External Staff Moderator

2026-05-23T08:19:31.98+00:00

Hello Derek Flint,

Are you using external camera or built-in camera?
Derek Flint 0 Reputation points

2026-05-23T12:18:37.2+00:00

built in - the exact same one that was working when I first got the computer and was all working fine
Emma1-N 13,315 Reputation points Microsoft External Staff Moderator

2026-05-24T06:57:20.41+00:00
Hello Derek Flint,

Thank you for your response. Please try the step:

Go to Windows 11 website: Download Windows 11

Under Download Windows 11 Disk Image (ISO) select Windows 11 (multi-edition ISO)

Once done downloading the ISO, kindly right-click on ISO then click Mount> then Click Setup.exe

You may be prompted by User Account Control. If so, click on Yes.

In the Install Windows 11 dialog, click Next.

Setup will check your PC and show a license agreement. Click on Accept in the license terms dialog.

Wait for the setup program to check for the available free space.

On the Ready to install page, make sure Keep personal files and apps has been checked.

Then click Install and just follow the prompt.

Windows 11 will restart your device several times and lead you to the lock screen. Depending on the options you set, it will keep all your files, apps, and user accounts.
Derek Flint 0 Reputation points

2026-05-25T13:53:59.5566667+00:00

Hi smart app has blocked me doing this past the click on mount stage
Emma1-N 13,315 Reputation points Microsoft External Staff Moderator

2026-05-26T07:08:04.31+00:00

Hello Derek Flint,

Trying to turn off Smart app. Please follow the step:

Open Windows Security > App & browser control > Smart app Control > Smart app control settings > Off
Derek Flint 0 Reputation points

2026-05-26T12:01:39.02+00:00

hi - i have worked my way through all that process and it hasn't worked either
Derek Flint 0 Reputation points

2026-05-26T12:03:22.2766667+00:00

here is a screenshot of the camera settings, This is where I used to be able to adjust the zoom and tilt etc
Emma1-N 13,315 Reputation points Microsoft External Staff Moderator

2026-05-27T07:35:17.5+00:00
Hello Derek Flint,

Based on the report and the steps you’ve already tried, it seems Windows might no longer support that feature. You can try rolling back the driver to check:

Open Device Manager from the Start menu

Find your device

Right-click it > choose Properties

Go to the Driver tab

Click Roll Back Driver (if available)

Choose a reason > click Yes

Restart your PC

Additionally, I’ve also tested it in my own test environment, and I’m not seeing it either.
Derek Flint 0 Reputation points

2026-05-27T07:58:10.51+00:00

So what am I supposed to do? Is this a manufacturer issue or a windows problem? I don't want this feature not to work. Looking for any help please
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Emma1-N 13,315 Reputation points Microsoft External Staff Moderator

2026-05-28T07:41:06.7433333+00:00

Hello Derek Flint,

I sincerely apologize that my previous suggestions did not help resolve your issue. You can submit your concern through the Feedback Hub. Your feedback will be directed to the appropriate team, who can review it and make improvements in future updates.
Derek Flint 0 Reputation points

2026-06-02T15:44:11.3033333+00:00

So apart from contacting the feedback hub, that's all I can do? I received this feedback from Lenovo and they put the problem at your door so I would expect you to resolve it and restore a feature I want on my computer - Dear Derek, Thank you for contacting Lenovo Technical Support. Thank you for your message. I understand how important the camera zoom and framing features are for your work, and I appreciate the time you’ve already spent trying to resolve this.

After reviewing your case and the previous troubleshooting steps, I can confirm that this is not a hardware fault. The camera itself is functioning correctly. The issue is related to software changes introduced by recent Windows updates, which removed the previous zoom and framing options from the Windows Camera settings.

This is why the controls you were previously using are no longer available.
Emma1-N 13,315 Reputation points Microsoft External Staff Moderator

2026-06-03T07:06:46.0466667+00:00

Hello Derek Flint,

Thank you for your update.
Shane David 5 Reputation points

2026-09-23T19:18:58.05+00:00

I have had this same issue since the spring. The answers below from Microsoft Staff are not helpful. Windows update KB5087544 removed the zoom slider feature. When I uninstalled the update, the feature was restored but the update continues to reinstall and presumably has other important features. It appears that Windows has decided that we don't need a zoom feature anymore, which is unfortunate because some of us do for our work.

Please return this feature as an option.
Derek Flint 0 Reputation points

2026-09-23T19:52:10.9866667+00:00

Funnily enough it has now happened on my laptop too.

the desktop fixed itself a while ago. I think it was something to do with the Lenovo app that records meetings and voice calls which o didn’t want either.
Shane David 5 Reputation points

2026-09-23T19:56:05.24+00:00

Interesting that it fixed itself. It's been my laptop the whole time. So annoying. I submitted a request/complaint on the Feedback Hub months ago but no response. Just submitted again. I think they want us to enjoy these new "Windows Studio Effects" which are useless IMO

Answer 2

Use Camera settings in Windows and the Camera app to restore zoom, tilt, and other controls.

Open Camera settings for the device
1. Select Start > Settings > Bluetooth & devices > Cameras (or use the shortcut: Open Bluetooth & devices > Cameras).
2. Under Connected cameras, select the camera that lost zoom/tilt controls.
3. A live preview opens with available controls. Depending on the camera, controls can include Brightness, Contrast, Saturation, Sharpness, Rotation, and Video HDR.
4. Adjust the image as needed; changes are saved as the new default for that camera and user.
Note: Some cameras (for example, certain DirectShow or proprietary cameras) do not appear in this Camera settings page and may instead rely on the manufacturer’s own app for zoom/tilt.
Check the Windows Camera app settings
1. Open the Camera app.
2. Select the Settings icon in the top-left corner.
3. Under Camera settings, enable Show advanced controls for photos and videos if available.
4. If supported, choose whether to use settings from the Camera app or from system Camera settings (Camera settings).
5. Under Photo settings and Video settings, adjust quality and other options.
Use zoom in the Camera app (if supported)
- On a touchscreen device, use two fingers to pinch (zoom in) or stretch (zoom out) while taking a photo or video.

If zoom/tilt controls are still missing, the camera hardware or its driver may not expose those features to Windows; in that case, use the camera manufacturer’s configuration app if one is provided under Related settings in the Camera settings page.

References: