Global admin log in issue

Question

test user3 0

I am trying to log in with Global admin account during login authenticator application doesn't provide any outh code to enter

Rukmini 43,915 Reputation points Microsoft External Staff Moderator

2026-05-13T14:51:05.83+00:00

Hello test user3

Based on the details you’ve shared, this appears to be a tenant lockout scenario.

To resolve this, the recommended approach is to contact the Microsoft Data Protection team. You can reach them by calling Microsoft Customer Service using the phone numbers listed here: https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

If you have access to another tenant or subscription where you still have Global Administrator privileges, you may also raise a support request from there to get assistance in restoring access to the affected tenant.

For future reference and to help prevent tenant lockouts, please check: Preventing tenant lockouts - Microsoft Learn.

If neither option is possible, please don’t worry—let us know, we are happy to assist you further!
Rukmini 43,915 Reputation points Microsoft External Staff Moderator

2026-05-14T09:32:25.0533333+00:00

Hello test user3 Following up to see if you were able to create the support ticket, otherwise please let us know, we are happy to assist you further!

Your answer

Rukmini 43,915 Reputation points Microsoft External Staff Moderator

2026-05-13T14:51:05.83+00:00

Hello test user3

Based on the details you’ve shared, this appears to be a tenant lockout scenario.

To resolve this, the recommended approach is to contact the Microsoft Data Protection team. You can reach them by calling Microsoft Customer Service using the phone numbers listed here: https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

If you have access to another tenant or subscription where you still have Global Administrator privileges, you may also raise a support request from there to get assistance in restoring access to the affected tenant.

For future reference and to help prevent tenant lockouts, please check: Preventing tenant lockouts - Microsoft Learn.

If neither option is possible, please don’t worry—let us know, we are happy to assist you further!
Rukmini 43,915 Reputation points Microsoft External Staff Moderator

2026-05-14T09:32:25.0533333+00:00

Hello test user3 Following up to see if you were able to create the support ticket, otherwise please let us know, we are happy to assist you further!