windows 365. printer issues please call (PII removed by Moderator)

Question

windows 365. printer issues please call (PII removed by Moderator)

Cheri Grabau 0

Hello,

Can you please call me I am having printer issues (PII removed by Moderator) with my windows 365

Charles Kenyon 170.8K Reputation points Volunteer Moderator

2026-05-13T18:33:52.4433333+00:00

No one on this forum is authorized to call you or attempt to directly control your computer. This is a public user-to-user forum and posting your phone number here can subject you to spam calls and fraud.

You can get help here, though, by giving us more information about your problem. The following page gives more information about what information to include when asking a question. You can follow up by editing your question or by adding a comment to your question with more information.

https://learn.microsoft.com/en-us/answers/questions/5677122/(article)-how-to-ask-a-question-in-the-q-a-forums

The best answers come from real live people with a lot of Word experience. So far, you've gotten two AI responses.

1 answer

Your answer

Charles Kenyon 170.8K Reputation points Volunteer Moderator

2026-05-13T18:33:52.4433333+00:00

No one on this forum is authorized to call you or attempt to directly control your computer. This is a public user-to-user forum and posting your phone number here can subject you to spam calls and fraud.

You can get help here, though, by giving us more information about your problem. The following page gives more information about what information to include when asking a question. You can follow up by editing your question or by adding a comment to your question with more information.

https://learn.microsoft.com/en-us/answers/questions/5677122/(article)-how-to-ask-a-question-in-the-q-a-forums

The best answers come from real live people with a lot of Word experience. So far, you've gotten two AI responses.

Answer 1

Phone calls cannot be made, but the printer issue on Windows with Microsoft 365 apps can be worked through using these steps:

Update Microsoft 365/Office and Windows
- In Word or another Office app, go to File > Account > Update Options, then choose the available update option to install the latest Office updates.
- Also use Microsoft Update on the PC to ensure Windows and Office are fully updated.
Update or reinstall the printer driver
- Visit the official support site for the printer’s manufacturer (for example, HP, Canon, Epson).
- Locate the exact printer model and download the newest driver that matches the Windows version.
- Install the driver using the manufacturer’s installer.
Remove and re‑add the printer in Windows
- Open Start > Settings > Bluetooth & devices > Printers & scanners.
- Select the affected printer and choose Remove, then confirm.
- Select Add device (or Add a printer or scanner) and let Windows detect and reinstall the printer.
- If automatic detection or installation fails, choose Add manually, then:
  - Select Add a local printer or network printer with manual settings > Next.
  - Choose Use an existing port and select the port the printer uses (USB, LPT, or COM) > Next.
  - Install the driver via Windows Update or Have Disk, then follow the prompts.
  - When prompted, name the printer, choose whether to share it, and select Print a test page to confirm it works.
Restart the Print Spooler service
- Press Windows key + R, type services.msc, and press Enter.
- Scroll to Print Spooler, right‑click it, and select Restart.
Use Windows printer troubleshooting
- On Windows 10, press the Windows logo key, type Devices and printers, and open it.
- Right‑click the printer and select Troubleshoot, then follow the on‑screen steps.
- You can also run the automated printer troubleshooter in the Get Help app using the Run the troubleshooter in Get Help link.
Repair Microsoft 365/Office if only Office apps fail to print
- Open Start > Settings > Apps > Installed apps.
- Select Microsoft 365 (or Microsoft Office) and choose Modify.
- Run Quick Repair and test printing.
- If the problem remains, run Online Repair and test again.
If issues continue
- Contact the printer manufacturer’s support for device‑specific diagnostics and firmware/driver checks.
- Optionally, open Start > Feedback Hub > Report a problem to send details about ongoing printing issues to Microsoft.

References: