Cannot login to newly created Azure free account due to "tenant blocked due to inactivity" error

Question

Cannot login to newly created Azure free account due to "tenant blocked due to inactivity" error

Aryan Khan 0

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VEMULA SRISAI 13,900 Reputation points Microsoft External Staff Moderator

2026-05-12T15:23:07.53+00:00

Hello Aryan Khan,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Once we have the requested details, we can proceed with your account reactivation

1 answer

Your answer

VEMULA SRISAI 13,900 Reputation points Microsoft External Staff Moderator

2026-05-12T15:23:07.53+00:00

Hello Aryan Khan,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Once we have the requested details, we can proceed with your account reactivation

Answer 1

The error AADSTS5000225: This tenant has been blocked due to inactivity means the Microsoft Entra/Azure tenant tied to the Azure free account has been marked inactive and blocked. A blocked tenant cannot be used to sign in to Azure until it is reactivated, and after 20 days it is permanently deleted.

Use these steps depending on how long the tenant has been inactive and what access is needed:

If the tenant was recently blocked (less than 20 days):
- As the tenant administrator, contact Microsoft support and request tenant reactivation. Use the global support phone numbers listed in the documentation.
- Do not submit multiple support requests for the same issue; wait for the response on the existing case.
If the tenant has been blocked for more than 20 days:
- The tenant is deleted and cannot be recovered. A new tenant must be created (for example, by creating a new Azure account) to continue using Azure.
Workarounds seen in similar cases:
- Some users have been able to continue using their existing free-credit subscription by going to https://signup.azure.com in a clean/incognito browser session and completing the “upgrade” flow to a pay-as-you-go account, which reactivates usage on the tenant.
- Others have created a new tenant from the Microsoft Entra admin center (Entra ID → Overview → Manage tenants → Create new tenant) and then accessed Azure Portal using the new tenant name in the URL (https://portal.azure.com/<yourTenantName>.onmicrosoft.com). This gives a working tenant, though it is separate from the blocked one.

If the tenant must be recovered (for example, existing resources or credits are required), the only supported path is to contact Microsoft within the 20‑day window and request reactivation.

References: