MS MIE Fellow - cant open training Courses

Mahmood Bani Salama 5 Reputation points
2026-05-12T06:46:07.52+00:00

MS MIE Fellow - cant open training Courses

when am trying to access training courses by MS Elevate platform it dos not redirect me to learn.microsoft.com to complete the courses there , it stills on the same elevate website , please guide me how to solve the problem

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  1. AI answer

    2026-05-12T06:46:18.8233333+00:00

    Use these steps to troubleshoot the issue where Elevate does not redirect to Microsoft Learn and stays on the same page:

    1. Try a different browser and a private/incognito window to rule out cached data or extensions blocking the redirect.
    2. Clear the browser cache and cookies, then sign in again to the Elevate platform and retry opening the course.
    3. Make sure the Microsoft account used for training is working correctly by signing in directly to Microsoft Learn at https://learn.microsoft.com/training/.
    4. If sign-in issues appear (for example, additional verification required), resolve them via https://support.microsoft.com as described for Microsoft accounts used with Learn.
    5. If the redirect still fails, capture any error shown in the browser console (F12 → Console) when clicking the course link; this is a common step when registration or navigation fails on Learn-integrated training experiences.
    6. Contact the Elevate platform or program support (for MS MIE Fellow / education programs) and provide details: browser used, whether private mode was tried, and any console errors. For Microsoft education-related training and programs, additional guidance and support resources are available via the Education help & learning and Educator Center pages.

    If the issue is specific to a Microsoft Learn profile or account linkage (for example, progress not saving or account not registering), also try:

    1. Opening Microsoft Learn in a private browser window and confirming that the account can register and save progress.
    2. If unable to register an account, follow the guidance to retry in private browsing and capture console errors.

    If the problem persists after these steps, raise a support ticket through the appropriate education or MSLE/MIE program portal so the team can investigate the Elevate–Learn integration for the account.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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