No access to word or onedrive, etc

The symptoms indicate either access restrictions on the apps/files or a problem with signing in/activation.

Work through these checks in order:

1. Check if access is blocked by your organization (work/school accounts)
   If this is a work or school account and you see a message like "You don't have access to Office apps right now", your admin may have set a conditional access policy. Common causes:
   • Device not connected to the organization’s network.
   • Required two‑factor authentication not completed.
   • Device not joined to the domain.
   • Device not marked as trusted. In this case, connect to your organization’s network (VPN/Wi‑Fi as required), complete any MFA prompts, and if it still fails, contact your organization’s IT admin to review conditional access.
2. Confirm you can sign in to OneDrive
   If OneDrive shows a gray icon with a line through it or says it is not connected:
   • Select the OneDrive icon in the taskbar.
   • On the Set up OneDrive screen, enter the email address and password for the correct Microsoft account or work/school account.
   • If the password is forgotten or sign‑in fails, use the Microsoft account sign‑in helper or reset the work/school password as described in the OneDrive sign‑in article.
   • If you can sign in but it still says not connected, check that your internet provider or firewall is not blocking Microsoft 365 services (test by using a mobile hotspot or contacting your ISP).
3. Verify your Microsoft 365 subscription and app entitlement
   If you recently changed plans (for example, moved to Microsoft 365 Basic):
   • Microsoft 365 Basic does not include desktop apps like Word or Excel; it only includes web and mobile apps plus OneDrive storage.
   • If a previous plan with desktop apps has expired, the installed desktop apps will stop working and may show that you are locked out or cannot edit/create documents. To use desktop Word/Excel/PowerPoint again, switch to a plan that includes desktop apps (such as Microsoft 365 Personal or Family). If you stay on Basic, use the web versions of Word and OneDrive in a browser instead.
4. Check if files are opening read‑only or cannot be saved
   If documents open but cannot be edited or saved:
   • If stored in OneDrive, verify that OneDrive storage is not full. Use the OneDrive icon → Manage storage, or sign in at OneDrive on the web and check used space.
   • If you see Unlicensed Product or activation errors in Word/Office, follow the guidance in Unlicensed Product and activation errors in Office (linked from the read‑only article) to reactivate Office or renew the subscription.
5. General repair steps for Office apps
   If apps crash or say they cannot load documents even though sign‑in and licensing are correct:
   • Restart the computer.
   • Install Office updates.
   • Perform an Online Repair of Office.
   • Ensure the internet connection is stable.

If this is a work/school device and none of the above resolves the lockout, the next step is to contact the organization’s IT admin so they can check permissions on the SharePoint/OneDrive site and any conditional access or device compliance policies.

References:

• Some reasons you can't access your Office apps
• Why did my file open read-only?
• Can't sign in to OneDrive
• What you can do in the Microsoft 365 apps on mobile devices with a Microsoft 365 subscription
• I am unable to open and create documents - Microsoft Q&A
• Unable to access SharePoint Online