Why do I lose sound after Windows 11 update?

William Ryan 0 Reputation points
2026-05-11T12:19:30.9766667+00:00

When Windows 11 does an update, my sound is gone, and I have to remove the update to get sound back

Windows for home | Windows 11 | Windows update

2 answers

Sort by: Newest
  1. David-M 125.8K Reputation points Independent Advisor
    2026-05-11T12:52:32.6533333+00:00

    Hi. I'm David, and I'm happy to help you.


    This might be happening due to configuration or driver issues (most likely).

    To be able to assist you better, please clarify the following:

    • Do you play audio via internal speakers, external speakers, or headphones?
    • If it is an external speaker or headphones, does it have a standard audio connector (Jack connector) or USB connector, or is it connected via Bluetooth?

    Also, share a screenshot of your system information.

    • Press "Windows + R", type msinfo32 and press Enter.

    Maximize the window and use the shortcut "Windows + Shift + S" to use the screenshot tool.


    Looking forward to your reply.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments

  2. AI answer

    2026-05-11T12:19:48.1633333+00:00

    Audio loss after a Windows 11 update is typically caused by audio drivers becoming incompatible, corrupted, or replaced by a different driver during the update.

    To reduce or eliminate the problem instead of uninstalling updates each time, use these steps:

    1. Confirm the correct output device
      1. Select Start > Settings > System > Sound.
      2. Under Output, select the speakers/headphones actually in use. This also sets them as the default device.
    2. Check volume and app levels
      1. In Settings > System > Sound, select Volume mixer.
      2. Make sure System and the affected apps are not muted and their sliders are turned up.
    3. Update the audio driver
      1. Select Start, type Device Manager, and open it.
      2. Expand Sound, video and game controllers.
      3. Right‑click the audio device (for example, Realtek or High Definition Audio) and select Update driver.
      4. Select Search automatically for drivers and complete the wizard.
      5. Restart the PC.
    4. Reinstall the audio driver If updating does not help or sound is still lost after an update:
      1. In Device Manager, expand Sound, video and game controllers.
      2. Right‑click the audio device and select Uninstall device.
      3. If available, check Attempt to remove the driver for this device, then select Uninstall.
      4. Restart the PC. Windows will reinstall the driver automatically.
      5. If sound is still missing, download and install the latest audio driver from the PC or motherboard manufacturer’s support site, then restart.
    5. Use the generic Windows audio driver If the manufacturer driver keeps breaking after updates:
      1. In Device Manager, expand Sound, video and game controllers.
      2. Right‑click the audio device and select Update driver.
      3. Select Browse my computer for drivers > Let me pick from a list of available drivers on my computer.
      4. Choose the generic High Definition Audio Device (or similar) and finish the wizard.
    6. Roll back the audio driver when an update breaks sound If audio works before a Windows Update and fails immediately after:
      1. Open Device Manager and expand Sound, video and game controllers.
      2. Right‑click the sound card/audio device and select Properties.
      3. On the Driver tab, select Roll Back Driver.
      4. Follow the prompts and select Yes to revert to the previous driver.
    7. If needed, restore from a system restore point When updates are installed, Windows often creates a restore point:
      1. Use the instructions in Recovery options in Windows (see linked article in the reference) to restore the PC to a point before the problematic update.
    8. Keep audio drivers current via Windows Update
      1. Select Start > Settings > Windows Update.
      2. Select Check for updates and install any audio‑related or optional driver updates.
      3. Restart the PC.

    If the same driver version repeatedly breaks audio after each Windows update, installing the latest driver from the device manufacturer and/or switching to the generic High Definition Audio driver can provide a more stable configuration so that future updates do not remove sound.


    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

    1 person found this answer helpful.

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.