Hello Azure, already I paid my amount for Azure resources whichever I had used in March month. Automatically debited from my account. And I disabled my account on that Day itself. How could you again billed for resources which I not used for a month.

Question

Hello Azure, already I paid my amount for Azure resources whichever I had used in March month. Automatically debited from my account. And I disabled my account on that Day itself. How could you again billed for resources which I not used for a month.

Deepthi Gadamsetty 0

1000132970 1000132979

Siva shunmugam Nadessin 10,905 Reputation points Microsoft External Staff Moderator

2026-05-11T12:45:20.1266667+00:00

Hello Deepthi Gadamsetty,

Kindly create a support ticket using below steps.

For queries related to payment or billing create a service request they will contact you via email or call to resolve it. below are the steps.

1. Click link Contact Microsoft Support to navigate to support ticket page.

Type billing.

In Contact Support, create support request.

Fill in Problem description.

Click Next button in Recommended Solution.

In Additional details add your problem description and in File Upload containing the detailed screenshot of the error you are facing.

Click Review+Create and click Create button.

Your support ticket will be created and a mail will be sent.

You can track the support ticket in Azure portal using Help + Support, Recent Support tickets.

Let me know if you have further questions we would be happy to help you!!

Reference:

https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request

1 answer

Your answer

Siva shunmugam Nadessin 10,905 Reputation points Microsoft External Staff Moderator

2026-05-11T12:45:20.1266667+00:00

Hello Deepthi Gadamsetty,

Kindly create a support ticket using below steps.

For queries related to payment or billing create a service request they will contact you via email or call to resolve it. below are the steps.

1. Click link Contact Microsoft Support to navigate to support ticket page.

Type billing.

In Contact Support, create support request.

Fill in Problem description.

Click Next button in Recommended Solution.

In Additional details add your problem description and in File Upload containing the detailed screenshot of the error you are facing.

Click Review+Create and click Create button.

Your support ticket will be created and a mail will be sent.

You can track the support ticket in Azure portal using Help + Support, Recent Support tickets.

Let me know if you have further questions we would be happy to help you!!

Reference:

https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request

Answer 1

Azure bills at the end of each billing period and charges are based on metered usage and any active subscriptions, not on whether the subscription is currently enabled for management.

For an individual (pay-as-you-go) subscription:

Charges for a billing period are calculated from all usage meters and purchases during that period, and then invoiced. The credit card on file is automatically charged within 10 days after the billing period ends. On the card statement the line item appears as MSFT Azure.
If a subscription is disabled or canceled, Azure can still generate invoices for usage that occurred before the disable/cancel date. Those charges can appear later on the credit card as the system finalizes and posts the invoice for that past period.

To understand and verify the new charge:

Sign in to the Azure portal and open Cost Management + Billing.
Go to Invoices and locate the invoice ID that matches the one shown on the bank charge.
Use the Review your individual Azure subscription bill steps to:
- Compare the invoice with the detailed usage CSV.
- Use Cost analysis to see which resources and meters were billed in that period.
If there are unexpected or unrecognized charges, follow the guidance in Analyze unexpected charges and Understand the terms in your Azure usage and charges file to review usage and identify the source.

If, after reviewing the invoice and usage, the charge still appears incorrect or if a refund is needed, create an Azure billing support request from the Azure portal. Billing support is available at no additional cost and can investigate the invoice and payment in detail.

References: