Unable to access path using the regular procedure

Manjunatha Neralaghatta Channakrishnaiah 0 Reputation points Microsoft External Staff
2026-05-11T00:25:08.2933333+00:00

Unable to access path using the regular procedure, Unable to access path using the regular procedure

System Center Service Manager
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  1. AI answer

    2026-05-11T00:25:22.81+00:00

    The error indicates that the operating system cannot find or access the specified path during a file or disk operation. In System Center Service Manager, this typically occurs when a path used in workflows, file attachments, or integrations is incorrect or inaccessible.

    To resolve:

    1. Verify the full path
      • Ensure the path includes the correct drive and all directories/subdirectories.
      • Confirm that the path exists on the server where the operation is running.
    2. Check for path correctness
      • Make sure there are no typos in folder or file names.
      • If using a relative path, confirm it is under the current working folder or one of its subfolders.
    3. Confirm the path actually exists
      • If the path is built dynamically (for example, by concatenating strings), verify that the resulting path is valid and not missing separators or folders.
    4. Validate permissions
      • Ensure the Service Manager service account (or the account running the process) has at least read access to the path.
      • If the path is on a network share (UNC path), verify that the account is a domain account with permissions on that share.

    If the path still cannot be accessed, reconfigure the workflow or integration to use a verified, existing path that the service account can reach.

    References:

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