Global Admin Locked Out — MFA Enforcement Loop — Need Data Protection Team Escalation

Colin Radgman

Based on the details you’ve shared, this appears to be a tenant lockout scenario. 

To resolve this, the recommended approach is to contact the Microsoft Data Protection team. You can reach them by calling Microsoft Customer Service using the phone numbers listed here: https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

If you have access to another tenant or subscription where you still have Global Administrator privileges, you may also raise a support request from there to get assistance in restoring access to the affected tenant.

For future reference and to help prevent tenant lockouts, please check: https://learn.microsoft.com/en-us/partner-center/customers/gdap-preventing-tenant-lockouts

If neither option is possible, please don’t worry—let us know, we are happy to assist you further!

Thank you Shubham. I have already opened a support ticket (#pii removed) from a separate tenant (TRecov) per the recommended process, an agent has now been assigned as of this morning.

Regarding phone support, all Microsoft support numbers either hang up automatically or route to automation that disconnects without connecting to a live agent. Phone is not a viable channel for this issue.

The ticket is the active path forward. If you are able to escalate internally to the Data Protection Team to prioritize this ticket, that would be greatly appreciated.