How to change which account Outlook uses

Question

How to change which account Outlook uses

Darrell Ferguson 0

When I click File in my Outlook classic app on my desktop, at the top of the screen it says "inbox ******@AWPSafety.com - Outlook" even though I have my ******@gmail.com account set as the default. Calendar reminders and snoozed messages go into that AWP inbox as well. And the default for my contacts is that AWP account. I want everything to be in my Gmail account, not the AWP account. How do I make it so the AWP account isn't the primary account for these features?

Erland Sommarskog 137.4K Reputation points MVP Volunteer Moderator

2026-05-10T17:01:13.6766667+00:00

Moderator's note: Your post were nuked by the spam filter on this site for some reason, and I have resurrected it. However, I had to delete an image with personal information you should share here. Unfortunately, that may make the question more difficult to understand. I would recommend that you attach a new image, this time with the email addresses masked. (The email address in the text is less of an concern, as that address i automatically masked by the forum software.)

1 answer

Your answer

Erland Sommarskog 137.4K Reputation points MVP Volunteer Moderator

2026-05-10T17:01:13.6766667+00:00

Moderator's note: Your post were nuked by the spam filter on this site for some reason, and I have resurrected it. However, I had to delete an image with personal information you should share here. Unfortunately, that may make the question more difficult to understand. I would recommend that you attach a new image, this time with the email addresses masked. (The email address in the text is less of an concern, as that address i automatically masked by the forum software.)

Answer 1

In classic Outlook, different features can have different “defaults”:

Default sending account for new email
This is already set to the Gmail account in the screenshot (it shows “send from this account by default”). To ensure Outlook always uses that account when composing new messages:
1. Select File > Options > Mail.
2. Under Send messages, select Always use the default account when composing new messages.
3. Select OK.
When composing a message, the From field can also be changed per‑message:
1. In a new message window, select From above the To line.
2. Choose the Gmail account.
Default account for calendar, reminders, and contacts
These are tied to the default data file/profile, not just the default send account. To move everything to Gmail, create or use a profile where the Gmail data file is the primary store, or remove the AWP account from the current profile so Outlook no longer uses its mailbox as the primary store. After that, Outlook will use the remaining account’s data file (Gmail) for calendar, reminders, and contacts.
Default email account in the profile
To confirm or change which account Outlook treats as the default in this profile:
1. Select File > Account Settings > Account Settings.
2. On the Email tab, select the Gmail account.
3. Select Set as Default > Close.
This ensures outgoing mail uses Gmail by default and, combined with the option in step 1, keeps new messages on Gmail regardless of which folder is selected.

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