Cancel automatic billing

To stop automatic billing for Microsoft 365 and avoid future charges, recurring billing must be turned off or the subscription cancelled.

Follow these steps:

1. Go to https://account.microsoft.com/services/microsoft365 and sign in with the same Microsoft account that was used to purchase the Microsoft 365 subscription.
2. Locate the Microsoft 365 subscription under Services & subscriptions and select Manage.
3. If recurring billing is on, either:
   • Select Cancel subscription (or Upgrade or Cancel) and follow the prompts to complete cancellation, or
   • Turn off recurring billing so the subscription expires on the date shown and is not billed again.

Key points from the documentation:

• If Turn on recurring billing is shown instead of Manage or Cancel, the subscription is already set to expire on the listed date and will not be billed again; no further action is required.
• If the subscription was purchased through a third party (for example, Google Play, Apple App Store, or a retailer such as Amazon or Best Buy), cancellation and billing must be managed directly with that provider.
• If there is an overdue balance on the payment card, cancellation may not be possible until the outstanding amount is paid.

For refund eligibility of the recent charge, cancel the subscription first as described above, then follow the refund guidance in the referenced article.

References:

• Cancel a Microsoft 365 subscription
• Unable to cancel your Microsoft subscription
• How to get a refund on a Microsoft subscription
• cancel subscription - Microsoft Q&A
• How to unsubscribe microsoft 365 account? - Microsoft Q&A
• How to connect with Help and Support - Microsoft Q&A
• Request refund - Microsoft Q&A