Browsing with edge for 30 minutes never work properly

Question

Browsing with edge for 30 minutes never work properly

Aaditi 10

Browsing with Microsoft Edge often gets stuck and does not show any progress in Microsoft Rewards, even after spending a considerable amount of time browsing throughout the day. This issue is causing inconvenience and making it difficult to earn points properly.

Kindly check and resolve this issue as well.

Kinjal Patel 0 Reputation points

2026-09-17T03:45:18.4466667+00:00

I also had this problem often a last day of completing strike so i missed whole week bonus + last day points. on top of it there is no option to redeem points other than a coin game. can MIcrosof be able to give good rewards to its loyal users?
Vikki-T 10,575 Reputation points Microsoft External Staff Moderator

2026-09-17T07:50:44.22+00:00

Hi Kinjal Patel,

I can understand why this would be disappointing, especially when the tracking problem occurred on the final day and caused you to miss both the weekly bonus and that day’s points.

Since this involves missing progress and points from your specific Rewards account, please submit a separate request through Microsoft Rewards Support. Include the date the weekly progress reset, the activity that was not recorded, and, if available, screenshots showing the incomplete progress. The Rewards team would need to review the account activity because this user-to-user forum cannot view the tracking record or restore missing points.

Regarding the redemption choices, the offers shown on the Redeem page can vary by account, eligibility, and country or region. If only the coin game appears, please also mention the limited reward catalog in the same support request and include a screenshot of the available options, while hiding your email address, point balance, account ID, and any other personal information.

You can also periodically check the Microsoft Rewards Redeem page while signed in with the same Microsoft account, as the available offers may change.

2 answers

Your answer

Kinjal Patel 0 Reputation points

2026-09-17T03:45:18.4466667+00:00

I also had this problem often a last day of completing strike so i missed whole week bonus + last day points. on top of it there is no option to redeem points other than a coin game. can MIcrosof be able to give good rewards to its loyal users?
Vikki-T 10,575 Reputation points Microsoft External Staff Moderator

2026-09-17T07:50:44.22+00:00

Hi Kinjal Patel,

I can understand why this would be disappointing, especially when the tracking problem occurred on the final day and caused you to miss both the weekly bonus and that day’s points.

Since this involves missing progress and points from your specific Rewards account, please submit a separate request through Microsoft Rewards Support. Include the date the weekly progress reset, the activity that was not recorded, and, if available, screenshots showing the incomplete progress. The Rewards team would need to review the account activity because this user-to-user forum cannot view the tracking record or restore missing points.

Regarding the redemption choices, the offers shown on the Redeem page can vary by account, eligibility, and country or region. If only the coin game appears, please also mention the limited reward catalog in the same support request and include a screenshot of the available options, while hiding your email address, point balance, account ID, and any other personal information.

You can also periodically check the Microsoft Rewards Redeem page while signed in with the same Microsoft account, as the available offers may change.

Answer 1

Hi Aaditi,

I understand how inconvenient it can be when the Microsoft Rewards progress does not update even after you have spent time browsing in Microsoft Edge.

In the meantime, please try the steps below and check whether the Rewards progress starts updating:

Make sure the same account is being used

Open Microsoft Edge.
Go to Edge > Settings > Profiles
Check which Microsoft account is signed in.
Then open: https://rewards.bing.com
Make sure the Rewards page is using the same Microsoft account.

Use a normal Edge window

Please avoid using InPrivate browsing when completing Microsoft Rewards activities.
Close any InPrivate windows, open a regular Edge window, sign in again, then try browsing/searching through Bing from Edge.

Clear cookies and cache for Edge

Open Edge.
Go to Edge > Settings > Privacy, search, and services > Clear browsing data
Select Cookies and other site data and Cached images and files.
Choose a time range such as All time.
Click Clear now.
Restart Edge and sign in again.

Temporarily disable extensions

Go to Edge > Settings > Extensions
Temporarily turn off extensions such as ad blockers, privacy blockers, script blockers, VPN/proxy extensions, or similar tools.
Restart Edge and test the Rewards activity again.

Test with a new Edge profile

Open Edge > Click your profile icon.
Select Set up new personal profile or Add profile.
Sign in with the same Microsoft account.
Visit Bing Rewards and try the activity again.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas.

If the issue still persists after trying all the steps above, please contact Microsoft Rewards Support by following the guidance provided in the AI-generated answer, so the Rewards team can review your account/activity status further.

Wishing you a smooth experience while completing your Rewards activities without further interruptions.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Vikki-T 10,575 Reputation points Microsoft External Staff Moderator

2026-05-12T12:30:01.21+00:00

Hi Aaditi,

It has been a while and I am writing to see how things are going with this issue.

Have you had a chance to check the replies provided?

Any update would be appreciated.
Amy Johnson 0 Reputation points

2026-08-09T12:32:12.0166667+00:00

I also have issues with this/ I can use edge for hours and it only tracks a portion, then my weekly count goes back to zero days.
I am logged in, no active extensions. But I browse and browse, and only sometimes do I get the check mark for 30 minutes of browsing.
Vikki-T 10,575 Reputation points Microsoft External Staff Moderator

2026-08-11T13:49:36.2766667+00:00

Hi Amy Johnson,

I’m sorry you’re experiencing this as well. Since you’re already signed in and have no active extensions, please try signing out of Edge and the Rewards dashboard, restarting Edge, then signing back in with the same account.

If the progress still fails to track or resets to zero, please contact Microsoft Rewards Support, as this user-to-user forum cannot access account-specific Rewards activity.

Answer 2

Progress and point-earning issues in Microsoft Rewards cannot be fixed from the browser side alone. When searches or browsing are not awarding points as expected, the account must be reviewed by the Microsoft Rewards support team.

To get this investigated and resolved, submit a support request so the Rewards team can check the account status, earning limits, and any restrictions that may be blocking points:

Go to the Microsoft Rewards support page.
Sign in with the same Microsoft account used for Rewards.
Select the option to contact Microsoft Rewards Support.
Describe that Edge browsing/searches are not registering progress or points, including how long this has been happening and any error messages.

Only the Rewards support team can verify the account configuration and correct any backend issues with earning or tracking points.

References: