Escalation Support Request#2605010010001149 regarding to refund– No Response in 7 Days

Support requests and escalations for Azure billing or refunds must be handled directly by Microsoft Support; community channels cannot access or modify support case 2605010010001149.

To escalate and check the status of the existing refund ticket:

1. Sign in to the Azure portal and open Help + support.
2. In Recent support requests, locate request #2605010010001149 (or filter by Billing / Cost Management if needed).
3. Open the request and review the latest Status, Notes, and Contact details.
4. Use the case’s communication options (reply to the case thread, or use the listed phone/email contact) to:
   • Ask for an update on the investigation and refund decision.
   • Explicitly request an escalation due to no response for 7 days and the business impact.
5. If the portal does not show the case or communication is blocked, create a new Billing support request and reference the original case number 2605010010001149 in the Problem details, clearly stating that the original ticket has had no response for 7 days and needs escalation.

When creating or updating the ticket, include:

• The original support request number and creation date.
• A concise description of the refund issue and why it is critical.
• Any supporting screenshots or billing documents (uploaded via the File upload section).
• A clear statement that an escalation is requested.

Azure Support will then review the case, contact using the preferred method on the ticket, and proceed with next steps on the refund request.

References:

• Create an Azure support request
• Request for Refund – Accidental Charges in Pay-As-You-Go Subscription - Microsoft Q&A