Email akun microsoft acount dengan email pelatihan microsoft Garuda Ai beda

mohammad subari 0 Reputation points
2026-05-09T01:30:33.81+00:00

Saya mengikuti pelatihan Garuda AI menggunakan email [Catatan moderator: informasi pribadi telah dihapus] ketika diminta membuat akun di microsoft saya menggunakn akun berbeda karena sudah punya yaitu email [Catatan moderator: informasi pribadi telah dihapus]. Mengapa pendaftaran LSM Garuda AI di web https://garuda.elevaite.id/?page=p_profile progres belajar saya tidak terekam ? tapi di web https://learn.microsoft.com/en-us/users/ progres belajar terekam. Mohon pencerahannya? terima kasih Dipindahkan dari: Microsoft 365 and Office | Subscription, account, billing | For education | Windows

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  1. AI answer

    2026-05-09T01:30:43.9133333+00:00

    Microsoft Learn progress is always tied to the Microsoft account used to sign in, not to the email used to register for an external training such as Garuda AI.

    In this case there are effectively two different identities in play:

    1. Email used for Garuda AI registration (mohammadsubari1@…)
    2. Microsoft account used to sign in to Microsoft Learn (another Gmail address already registered as a Microsoft account)

    Because the Garuda AI portal is looking at the Microsoft account that is linked in its profile, if that linked account is not the same Microsoft account used when completing Learn modules, the Garuda AI site will not see or record the Learn progress, even though the progress appears correctly on the Microsoft Learn profile page.

    To align them, the Microsoft account that holds the Learn progress must be the same one associated with the Garuda AI profile. The supported way to handle multiple sign‑in emails for one Microsoft Learn identity is to add additional login accounts to the Learn profile and then ensure the Garuda AI portal is configured to use that same Learn identity.

    Steps based on the available guidance:

    1. Add the training email as a login to the existing Learn profile
      • Follow the instructions to add login accounts to the Learn profile so that the training email address is associated with the same Learn account that already has progress.
    2. Ensure the communication/settings email is correct
      • Set the preferred email for communications in the Learn settings so that notifications and integrations use the expected address.
    3. In the Garuda AI portal, make sure sign‑in/connection uses that same Microsoft Learn identity (the one that now has both email addresses attached). Once both systems reference the same Microsoft account, progress should align.

    If the Garuda AI site still does not show progress after the accounts are aligned, support for that portal (Garuda AI/Elevaite) must verify how they read Microsoft Learn data and which Microsoft account they are using.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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