Refund recurring payments taken from my PayPal account for XBOX Game Pass Unlimited

To recover money from long‑running, unauthorized Xbox Game Pass charges and stop future billing, follow these steps:

1. Protect the payment method (PayPal)
   • Immediately open PayPal and report the Xbox/Microsoft charges as unauthorized.
   • Ask PayPal to block future Microsoft/Xbox charges and, if needed, dispute past payments according to their buyer protection rules.
   • This is the fastest way to stop more money being taken while the refund request is investigated.
2. Investigate what the charges are tied to
   • Use Microsoft’s billing investigation guidance to identify which Microsoft/Xbox account and subscription the charges belong to. See: How to investigate a billing charge from Microsoft.
   • This helps determine whether the subscription is on a known Microsoft account or on an unknown/compromised one.
3. Cancel the Xbox Game Pass subscription
   • Sign in to the Microsoft account services page with any account that might be linked to the subscription.
   • Go to Services & subscriptions and look for any Xbox Game Pass or Xbox subscription.
   • Select Manage, then turn off recurring billing and cancel the subscription so no further payments are taken.
   • If the subscription is on an unknown account (for example, an email address that is not recognized), contact Microsoft billing support directly and provide the PayPal transaction details so they can locate and cancel the subscription.
4. Request a refund from Microsoft
   • Use Microsoft’s subscription refund process: follow the steps in How to get a refund on a Microsoft subscription to submit a refund request for the Game Pass charges.
   • Clearly indicate that the payments were unauthorized or not knowingly agreed as recurring.
   • For large histories of charges, be prepared that eligibility may vary; Microsoft support will review and determine what can be refunded.
5. If the account may be compromised
   • If there is any chance a personal Microsoft account was used without knowledge:
     • Change the account password.
     • Turn on two-step verification.
     • Review and remove any stored payment methods that should not be there.
6. Escalate directly to Microsoft Support
   • Because this involves long‑term, high‑value billing and possible fraud, contact Microsoft Customer Service (billing) directly using the Contact – Microsoft Support path described in the context:
     • Go to the support site.
     • Choose the appropriate product category (for example, Microsoft 365 & Office or Xbox/billing).
     • Select a billing/refund topic and use Chat with a support agent or Call me back.
   • Provide PayPal statements, dates, and amounts so the agent can locate all related subscriptions and process cancellations/refunds where eligible.

For similar cases of unauthorized Xbox/Game Pass charges, moderators consistently recommend:

• Contacting the bank or card provider (or PayPal) to block and dispute charges.
• Removing payment methods from Microsoft accounts.
• Canceling the Xbox subscription and then requesting cancellation/refund from Microsoft billing support.

References:

• Get a refund for apps and games purchased from Microsoft Store
• Check the status of your Microsoft Store return or refund
• Cancel an order or pre-order from Microsoft Store
• Game Pass refund - Microsoft Q&A
• My credit card is being used by an unknown person to buy Xbox pass. How do I cancel the monthly payment? - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• fraud charges on microsoft account - Microsoft Q&A
• investigate a billing charge - Microsoft Q&A