Xbox Rewards

To request a review or explain the situation about an Xbox/Microsoft Rewards restriction, the appropriate path is to contact Microsoft Rewards Support, as only that team can investigate and adjust restrictions or suspensions.

Use one of these options:

1. Microsoft Rewards Support form
   • Go to the Bing/Microsoft Rewards support page: https://rewards.bing.com/support
   • Sign in with the Microsoft account that is restricted.
   • Select “Contact Microsoft Rewards Support.”
   • In the form, describe that the account was restricted, explain what activity likely triggered it, and state that those activities will stop.
   • Submit the form.
   • If the form is greyed out, this indicates the suspension is permanent and appeals are no longer accepted.
2. Microsoft Support (virtual agent → live agent)
   • Go to Microsoft Support.
   • Use “Get Help” and type something like “Microsoft Rewards account restricted.”
   • When the virtual agent responds, type “Talk to a person” or “Agent.”
   • Choose Chat or Call back (if available in the region).
   • Provide the details of the restriction and the corrective actions that will be taken.

Also ensure future activity complies with Microsoft Rewards account policies, such as:

• Do not maintain multiple user accounts.
• Do not provide inaccurate account information.
• Do not use VPNs, bots, macros, mobile emulators, or other automated methods to earn points.
• Do not try to earn points from more than one country in the same day.
• Do not redeem points from outside the country where they were earned.

These policies help avoid future restrictions or loss of points.

References:

• Getting the most out of Microsoft Rewards
• Learn about Microsoft Rewards
• I got banned from my microsoft rewards account for no reason. - Microsoft Q&A
• How long does Temporarily Restricted last? Why am I being punished? - Microsoft Q&A
• Rewards on Xbox
• Prevent unauthorized purchases from Microsoft Store