50% Discount no applied

Question

50% Discount no applied

Celso Nogueira 5

Recently, I completed the two-day virtual training on Azure data fundamentals and received a thank-you email informing me that I was entitled to a 50% discount on the exam. The instructions say that the discount is applied automatically during checkout, but this did not happen when I scheduled the exam directly through the link, while logged into my Microsoft Learn account, the same one I used to take the course.

I have already tried opening a support ticket via

https://engagecenter.microsoft.com/?sapId=de16815f-2fa5-576e-4946-70cae21a4eeb#view/Microsoft_AzureCXP_EngageHub/EngageHubMenu.MenuView/~/helpSupport

but the option I need to open the ticket is not there. I need help because I want my discount.

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Answer 1

The discount from Microsoft Virtual Training Days is not provided as a visible voucher code in the email. It is applied automatically to the Microsoft Learn profile that used the same email address as the event registration.

Key points and actions:

Timing of the discount
- For Virtual Training Days, the discount can take about five business days after the training session(s) to appear on the profile.
- If the exam was scheduled before that processing window completed, the discount will not appear at checkout.
Correct email and profile
- The discount is tied to the email used to register for the Virtual Training Day.
- Ensure that the Microsoft Learn profile used to schedule the exam is using the same email address that was used to register for the training.
- If necessary, sign into the Learn profile with that email and retry the scheduling process.
How the discount is applied
- Start from the exam page and select “Schedule exam”.
- Sign in with the Microsoft Learn profile that matches the training registration email.
- Proceed through the registration until the Pearson VUE checkout page.
- If eligible, the discount is automatically applied at the final stage of checkout; there is no separate voucher field to fill for this specific offer.
If the discount still does not appear
- Confirm that at least five business days have passed since the end of the Virtual Training Day.
- Confirm that the correct email address (the one used for event registration) is the one associated with the Learn profile used to schedule the exam.
- If both are correct and the discount still does not appear after the waiting period, contact certification support via the Credentials Support channel referenced in the student/discount documentation, or the event-specific FAQ/support channel for Virtual Training Days.

References: