50% Discount no applied

Celso Nogueira 5 Reputation points
2026-05-07T21:01:13.1933333+00:00

Recently, I completed the two-day virtual training on Azure data fundamentals and received a thank-you email informing me that I was entitled to a 50% discount on the exam. The instructions say that the discount is applied automatically during checkout, but this did not happen when I scheduled the exam directly through the link, while logged into my Microsoft Learn account, the same one I used to take the course.

I have already tried opening a support ticket via

https://engagecenter.microsoft.com/?sapId=de16815f-2fa5-576e-4946-70cae21a4eeb#view/Microsoft_AzureCXP_EngageHub/EngageHubMenu.MenuView/~/helpSupport

but the option I need to open the ticket is not there. I need help because I want my discount.

Community Center | Not monitored
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest

  1. AI answer

    2026-05-07T21:01:24.86+00:00

    The discount from Microsoft Virtual Training Days is not provided as a visible voucher code in the email. It is applied automatically to the Microsoft Learn profile that used the same email address as the event registration.

    Key points and actions:

    1. Timing of the discount
      • For Virtual Training Days, the discount can take about five business days after the training session(s) to appear on the profile.
      • If the exam was scheduled before that processing window completed, the discount will not appear at checkout.
    2. Correct email and profile
      • The discount is tied to the email used to register for the Virtual Training Day.
      • Ensure that the Microsoft Learn profile used to schedule the exam is using the same email address that was used to register for the training.
      • If necessary, sign into the Learn profile with that email and retry the scheduling process.
    3. How the discount is applied
      • Start from the exam page and select “Schedule exam”.
      • Sign in with the Microsoft Learn profile that matches the training registration email.
      • Proceed through the registration until the Pearson VUE checkout page.
      • If eligible, the discount is automatically applied at the final stage of checkout; there is no separate voucher field to fill for this specific offer.
    4. If the discount still does not appear
      • Confirm that at least five business days have passed since the end of the Virtual Training Day.
      • Confirm that the correct email address (the one used for event registration) is the one associated with the Learn profile used to schedule the exam.
      • If both are correct and the discount still does not appear after the waiting period, contact certification support via the Credentials Support channel referenced in the student/discount documentation, or the event-specific FAQ/support channel for Virtual Training Days.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.