need a call

To add insurance (Microsoft Complete) and get help ordering a new controller with coverage, contact Microsoft support and use the device service and repair options tied to the Microsoft account.

Steps:

1. Register the Xbox Series X if not already registered:
   • Go to https://account.microsoft.com/devices and sign in.
   • If the console is not listed, select Register device and enter the serial number.
2. For service, protection, or questions about Microsoft Complete for Xbox:
   • Go to the Contact Us page for consumer Xbox support and follow the on-screen instructions to request a call.
   • For Xbox service requests, also see Devices on Microsoft account (https://account.microsoft.com/devices/) and follow the instructions to start a service request if needed.
3. For in-person or additional Xbox support in the United States (if applicable):
   • Use Find an Authorized Service Provider for Xbox consoles from the in-person support article.
4. For Microsoft Complete (extended service coverage) for Xbox:
   • Use the Microsoft Complete page for Xbox and Surface consumer devices to review and purchase extended coverage, subject to availability and eligibility.

If there are billing or subscription questions (for example, about charges related to insurance or services), use the Get Help or Call me back options from Microsoft support to speak with an agent.

References:

• Register your Surface or Xbox
• Warranty and Protection Plan Terms & Conditions
• In-person support for Surface and Xbox devices in the United States
• Shipping and repair options for service orders
• Can't redeem 3 month xbox gamepass - Microsoft Q&A
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• Services and Billing - Microsoft Q&A