Questions or issues related to invoices, charges, and account billing
For a W‑9 form to support Microsoft Advertising (Microsoft Ads) invoice payments, the appropriate document must be requested directly from Microsoft’s finance/billing team, as it is not provided through the standard invoice or reporting UI.
To obtain the W‑9 for use by the accounting team, contact Microsoft Advertising support/finance using the Microsoft Advertising Customer Support Portal or the general Microsoft Support contact options, and request the W‑9 for the Microsoft entity shown on the invoice (the “Bill-to” / “Sold-to” Microsoft entity). The tax and legal entity details used for IRS forms (such as 1099/1042-S) are managed centrally by Microsoft and provided through those official channels.
When contacting support, have the following ready so the correct W‑9 can be issued or shared:
- The Microsoft Advertising customer ID (member/network ID) shown on the invoice
- The Microsoft entity name and address from the invoice Bill-to/Sold-to section
- Any relevant contract or billing account information
References:
- Microsoft Invest - Payment
- Microsoft Monetize - Payments
- Microsoft Monetize - Understand your invoice
- Microsoft Invest - Understand your invoice
- Understand IRS tax forms issued by Microsoft
- Microsoft Invest - Getting paid
- Who do I contact in regards to requesting an invoice - Microsoft Q&A
- Have been billed multiple times on multiple charge cards for renewal - Microsoft Q&A
- Can I speak to someone? -- Billing issues - Microsoft Q&A
- Fraud Charges - Microsoft Q&A
- Services and Billing - Microsoft Q&A