This tenant has been blocked due to inactivity

Question

This tenant has been blocked due to inactivity

Poohda 69 0

I need a new Azure account, but I keep getting this message:

AADSTS5000225: This tenant has been blocked due to inactivity

VEMULA SRISAI 13,900 Reputation points Microsoft External Staff Moderator

2026-05-06T15:16:58.5766667+00:00

Hello Poohda 69,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Once we have the requested details, we can proceed with your account reactivation.
VEMULA SRISAI 13,900 Reputation points Microsoft External Staff Moderator

2026-05-07T17:56:05.52+00:00

Poohda 69 could you please share the requested details in private message.

1 answer

Your answer

VEMULA SRISAI 13,900 Reputation points Microsoft External Staff Moderator

2026-05-06T15:16:58.5766667+00:00

Hello Poohda 69,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Once we have the requested details, we can proceed with your account reactivation.
VEMULA SRISAI 13,900 Reputation points Microsoft External Staff Moderator

2026-05-07T17:56:05.52+00:00

Poohda 69 could you please share the requested details in private message.

Answer 1

The error AADSTS5000225: This tenant has been blocked due to inactivity means the Microsoft Entra/Azure tenant tied to the account has been marked inactive and blocked. After a short period in this state, it is permanently deleted and can’t be recovered.

Use these options depending on the situation:

If the tenant was recently blocked (within 20 days)
- A tenant that becomes inaccessible due to inactivity can be reactivated only within 20 days.
- The tenant administrator must contact Microsoft support using the global support phone numbers and request tenant reactivation. Do not open multiple support cases for the same issue.
If the tenant has been blocked for more than 20 days
- After 20 days in the inactive/blocked state, the tenant is deleted and is not recoverable.
- In this case, create and use a different tenant for the new Azure account.
Workarounds seen in similar cases
- Some users with a free Azure account that hit this error were able to:
  - Open a fresh browser/incognito session, go to https://signup.azure.com, and sign in with the same email.
  - Complete the flow to “upgrade” the existing free account to a pay‑as‑you‑go account (staying on a basic, no‑charges plan). This re‑enabled access where credits/free services still existed.
- Others created a new tenant from the Microsoft Entra admin center (https://entra.microsoft.com → Entra ID → Overview → Manage tenants → Create new tenant), then used that new tenant domain in the Azure portal URL (for example, https://portal.azure.com/<newTenantName>.onmicrosoft.com) to proceed and open support tickets from there if needed.

If the goal is simply “a new Azure account,” and the old tenant cannot be reactivated (blocked >20 days), register a new tenant/account and use that for Azure going forward.

References: