I am facing an issue with Azure Vision Studio where my subscription is stuck in loading state and cannot be selected.

Question

I am facing an issue with Azure Vision Studio where my subscription is stuck in loading state and cannot be selected.

Mathusuthanan Rengasamy 0

Hello Team,

The subscription is active, I am the owner, and Microsoft.CognitiveServices resource provider is already registered.

I tested on multiple browsers and incognito mode but the issue persists.

I also receive a runtime error in Vision Studio during login and refresh.

This seems to be a backend or tenant synchronization issue.

Please assist to fix subscription loading and access to Vision Studio.

Region used: South India”

SRILAKSHMI C 19,735 Reputation points Microsoft External Staff Moderator

2026-05-06T13:57:01.83+00:00
Hello @Mathusuthanan Rengasamy

Thanks for reaching out and for already validating the basics (subscription active, correct role, provider registered). Based on your description, this issue is most likely related to subscription visibility/authentication or backend synchronization in Vision Studio, rather than a browser-only problem.

You’re experiencing:

Subscription stuck in loading state in Azure AI Vision Studio

Unable to select the subscription

Runtime error during login/refresh

Issue persists across browsers and incognito

Even though your setup looks correct:

Subscription active

Owner access

Microsoft.CognitiveServices registered

The issue typically occurs when:

Vision Studio cannot enumerate subscription resources, or

There is a tenant/auth token sync issue, or

A backend/portal issue affecting subscription mapping

Recommended troubleshooting steps

1. Validate Cognitive Services resource

Go to Azure Portal → Subscriptions → Your Subscription → Resource providers

Ensure Microsoft.CognitiveServices is Registered

Check if a Cognitive Services / Computer Vision resource exists in South India If not, create one

2. Re-authenticate

In Vision Studio --> Settings --> Sign out

Sign out of all Azure sessions (including other tenants)

Sign back in and reselect the correct directory

3. Check tenant

Azure Portal --> Top right --> Switch Directory

Ensure you are in the correct tenant where the subscription exists

4. Browser cleanup

Clear cookies/cache for portal.vision.cognitive.azure.com

Allow Third-party cookies, Pop-ups for this domain

Retry in Incognito after cleanup

5. Verify via CLI

Run:

az cognitiveservices account list --subscription <your-subscription-id>

Confirm your Cognitive Services resource is listed If not visible here, Vision Studio will also not detect it

Test with another region

Create a temporary Cognitive Services resource in East US or West Europe

Try switching to that resource in Vision Studio

This helps rule out region-specific issues (South India)

Please refer this

Troubleshooting subscription related scenarios while creating service connections https://learn.microsoft.com/troubleshoot/azure/devops/troubleshoot-subscription-related-scenarios

What is Vision Studio? (Get started section) https://learn.microsoft.com/azure/ai-services/computer-vision/overview-vision-studio?wt.mc_id=knowledgesearch_inproduct_azure-cxp-community-insider#get-started-using-vision-studio

Speed Studio page stuck in loading https://learn.microsoft.com/answers/a/12379960?wt.mc_id=knowledgesearch_inproduct_azure-cxp-community-insider

I Hope this helps. Do let me know if you have any further queries.

Thank you!
SRILAKSHMI C 19,735 Reputation points Microsoft External Staff Moderator

2026-05-07T11:12:08.6466667+00:00

Hi @Mathusuthanan Rengasamy

Did you get any chance to review the above response. Do let me know if you have any further queries.

Thank you!
SRILAKSHMI C 19,735 Reputation points Microsoft External Staff Moderator

2026-05-08T13:03:04.8033333+00:00

Hi @Mathusuthanan Rengasamy

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.

Thank you!
Mathusuthanan Rengasamy 0 Reputation points

2026-05-08T14:22:09.95+00:00

Hi Srilakshmi,

I tried upto first four option , but is getting same error.

But from CMD it is giving expected results. (5)
I tried another region, but getting same error (Subscription is not loading)

We need SDK for configuring our application.

So, Could you please schedule a call to solve this issue
Mathusuthanan Rengasamy 0 Reputation points

2026-05-08T14:46:49.89+00:00

Also, cannot loading directories, It is is=n loading state
Manas R Mohanty 17,270 Reputation points Moderator

2026-05-19T18:34:18.11+00:00

Hey Mathusuthanan Rengasamy

Sorry for the late response. It looks like backend issue

Could you help with support ticket creation with consent link shared on private message.

Could you also clear the cache and cookies to see if it makes a difference.

Alternate frame works - AutoML, Deep learning using Keras/TF in Azure ML notebooks

Thank you

1 answer

Your answer

SRILAKSHMI C 19,735 Reputation points Microsoft External Staff Moderator

2026-05-07T11:12:08.6466667+00:00

Hi @Mathusuthanan Rengasamy

Did you get any chance to review the above response. Do let me know if you have any further queries.

Thank you!
SRILAKSHMI C 19,735 Reputation points Microsoft External Staff Moderator

2026-05-08T13:03:04.8033333+00:00

Hi @Mathusuthanan Rengasamy

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.

Thank you!
Mathusuthanan Rengasamy 0 Reputation points

2026-05-08T14:22:09.95+00:00

Hi Srilakshmi,

I tried upto first four option , but is getting same error.

But from CMD it is giving expected results. (5)
I tried another region, but getting same error (Subscription is not loading)

We need SDK for configuring our application.

So, Could you please schedule a call to solve this issue
Mathusuthanan Rengasamy 0 Reputation points

2026-05-08T14:46:49.89+00:00

Also, cannot loading directories, It is is=n loading state
Manas R Mohanty 17,270 Reputation points Moderator

2026-05-19T18:34:18.11+00:00

Hey Mathusuthanan Rengasamy

Sorry for the late response. It looks like backend issue

Could you help with support ticket creation with consent link shared on private message.

Could you also clear the cache and cookies to see if it makes a difference.

Alternate frame works - AutoML, Deep learning using Keras/TF in Azure ML notebooks

Thank you

Answer 1

hi Mathusuthanan Rengasamy & thanks for join me here at Q&A portal,

Vision Studio loading subscriptions is a portal-side tenant or session issue most of the time, not a Cognitive Services provider issue. As soon as the subscription is active u are Owner and Microsoft.CognitiveServices is registered pls validate the subscription from Azure CLI, then open support if Vision Studio still cannot load it.

try az account list --query "[].{name:name,id:id,state:state,isDefault:isDefault,tenantId:tenantId}" -o table

If the subscription appears there as Enabled, switch to it az account set --subscription <subscription-id>

Then create or list a Vision resource from CLI to prove backend access works az cognitiveservices account list -g <resource-group> -o table

If CLI works but Vision Studio stays stuck, the issue is in Vision Studio session or tenant sync. Sign out from Vision Studio, sign out from Azure Portal, clear cookies for portal.vision.cognitive.azure.com, then sign in again and select the correct directory first. Vision Studio https://portal.vision.cognitive.azure.com/

Azure AI Vision https://learn.microsoft.com/en-us/azure/ai-services/computer-vision/overview

If it still fails across browsers and incognito, collect the runtime error from browser DevTools > Console and Network, plus timestamp, tenant ID, subscription ID, region South India, and open Azure support ticket under Azure AI Vision or Azure AI Foundry Tools. My main point is if CLI can see and use the subscription, do not recreate resources. This is likely Vision Studio front-end or tenant sync, and Microsoft needs the runtime error and correlation details

rgds,

Alex

&

If my answer was helpful pls mark it and additional thx if u follow me at Q&A portal