ask for permission for an adult to play when i dont have xbox family group its only me and im an adult

Marie-Claire Haines 0 Reputation points
2026-05-05T20:35:09.4133333+00:00

i request an email to play a game for an adult in my family im the only one in my family and when i request an email nothing comes through cannot access xbox game bar or any xbox linked game on my pc

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
0 comments No comments

1 answer

Sort by: Newest
  1. AI answer

    2026-05-05T20:35:23.0033333+00:00

    Follow these steps to remove child/Family Safety restrictions so an adult account can play Xbox games and use Xbox Game Bar on Windows:

    1. Confirm the account is not in a Microsoft family group
      • Go to https://account.microsoft.com/family and sign in.
      • If no family members are listed, the account is not currently in a family group.
      • If a family is listed, the account may have been added previously and Family Safety settings can still apply.
    2. Refresh/remove Family Safety settings on the PC Even if the account is an adult and not in a family group, the device may still enforce old Family Safety settings. On the affected PC:
      1. Press Windows + R to open Run.
      2. Type cmd and select OK to open Command Prompt.
      3. In Command Prompt, run:
              schtasks /run /tn "Microsoft\Windows\Shell\FamilySafetyRefreshTask"
        
      4. Restart the computer.
      Repeat these steps on each impacted device.
    3. If still blocked, temporarily use a family organizer to unblock If the account somehow has child-like restrictions:
      • Sign in to https://family.microsoft.com with an organizer account.
      • Add the affected account as a family member.
      • For that member, turn off or relax all Family Safety features (screen time, content filters, etc.).
      • Ensure Xbox and Windows online safety settings are set to Allow where needed.
      • Sign out of Xbox apps and games on the PC, then restart the device.
      • After confirming everything works, the account can remain in the family with unrestricted settings, or be removed if no longer needed.
    4. If Microsoft thinks the account is a child
      • If the birthdate on the account is wrong and shows as underage, follow the guidance under I'm an adult, but Microsoft thinks I'm a child in the birthdate-change article referenced from the Family Safety troubleshooting page.

    These steps clear stuck Family Safety restrictions that can block Xbox Game Bar and Xbox-linked games for adult accounts.


    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.