change the email address

The email address that receives test or exam communications cannot be changed by support in this channel. The account owner must update the email addresses associated with the Microsoft account or profile, or add the new email as an additional alias or verification method.

To add or change an email address on a Microsoft account:

1. Sign in to the Microsoft account info page at https://account.live.com/names/manage.
2. Under Your info, choose Add email to add the Yahoo address, or select Remove next to an existing address to remove it.
3. After adding the Yahoo address, it can be used as an alias for sign-in and for receiving verification codes, depending on how the account is configured.

If the test is tied to a work or school account (organization-managed):

1. Sign in to the work or school account and go to the My Account page.
2. Select Security info > Add method.
3. Choose Email, then enter the Yahoo address (it cannot be the work email), and complete verification. This adds the Yahoo address as a security verification method but does not replace the work account email itself.

For Microsoft Learn or certification-related profiles, email addresses for login and communication can be managed by adding additional login accounts and setting the communication email in profile settings, but profiles themselves cannot be transferred between accounts.

To have a specific test or exam communication resent to a different email, contact the official exam delivery provider or certification support listed in the scheduling or confirmation email, as only they can move or resend a specific test link.

References:

• Change the email address or phone number for your Microsoft account
• Set up an email address as your verification method
• Need help in changing primary email address for Certification Profile - Microsoft Q&A
• hOW can i change tha email associated with microsoft learn - Microsoft Q&A
• I was unable to attend the exam due to a network issue. I kindly request you to reschedule it - Microsoft Q&A
• How to reschedule the exam - Microsoft Q&A