Sign-in failed Error code: interaction_required Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity

Question

Sign-in failed Error code: interaction_required Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity

Lennart Berg 0

I have created a new Azure Account to learn for AZ-104 with an E-Mail I used some time ago. Somehow the E-Mail is still connected to the old deleted tennant because when I try to login on portal.azure.com I get the following error message:

Sign-in failed

Error code: interaction_required

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: <PII REMOVED>Correlation ID: <PII REMOVED> Timestamp: 2026-05-05 07:56:14Z

I already tried to use the support chatbot several times as well as the phone support bot... both weren't able to help me.

Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-05-05T08:52:12.4166667+00:00

Lennart Berg

Thank you for reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the requested details for further assistance via private message: -
Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-05-11T06:00:12.1966667+00:00

Lennart Berg

Could you please provide an update into private message?

1 answer

Your answer

Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-05-05T08:52:12.4166667+00:00

Lennart Berg

Thank you for reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the requested details for further assistance via private message: -
Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-05-11T06:00:12.1966667+00:00

Lennart Berg

Could you please provide an update into private message?

Answer 1

The error AADSTS5000225: This tenant has been blocked due to inactivity means the Microsoft Entra (Azure AD) tenant associated with that email has been marked inactive and blocked. In this state, sign-in to Azure resources for that tenant is blocked, and after 20 days the tenant is permanently deleted.

Based on the tenant lifecycle behavior:

Check how long the tenant has been inactive/blocked
- If the tenant has been blocked for less than 20 days, a tenant administrator can request reactivation.
- If it has been more than 20 days since it entered the inactive state, the tenant is deleted and cannot be recovered.
If it has been less than 20 days since the block
As tenant admin (or via whoever is admin for that tenant):
- Contact Microsoft using the global support phone numbers to request tenant reactivation. See the guidance under “Administrators” in the tenant-inaccessible article.
- Do not open multiple support cases for the same issue; wait for the decision on the first case.
If it has been more than 20 days since the block
- The tenant is deleted and cannot be recovered.
- In that case, to continue with Azure training using that email address, create or use a new tenant:
  - Sign in to https://entra.microsoft.com/ with the same Microsoft account.
  - Go to Entra ID → Overview → Manage tenants and create a new tenant.
  - Note the new tenant’s domain name (for example, yournewtenant.onmicrosoft.com).
  - Then access the Azure portal using the tenant-specific URL format, for example:
    https://portal.azure.com/<yourTenantName>.onmicrosoft.com
    This lets work in the new tenant even if the old one is blocked.
If the account is tied to an Azure free trial / benefit
- If the email previously had a free trial, sometimes going to the Azure signup flow again (for example, via https://signup.azure.com) and completing the “upgrade” to a pay-as-you-go account (still with basic/no charges if nothing is used) can re-establish access, as described in a similar case. This is done after signing in with the same email that shows the error on portal.azure.com.
If none of the above paths work
- As a last resort for AZ-104 learning, create a new Microsoft account (new email) and sign up for a new Azure free account with that identity, then use that new tenant for training.

References: