send new emails for badges

Badges and trophies cannot be resent directly from Microsoft; they are managed and issued through Credly.

To access existing Microsoft digital badges with a new email address:

1. Create or sign in to a Credly (Acclaim) account using the email address that Microsoft has on file for the certifications (typically the address used when the exams or certifications were earned).
2. If the original badge notification emails cannot be found, go to the Acclaim platform site and create/sign in with that same email; existing badges associated with that email will appear without needing the original emails.
3. If the moe.com address is not accepted by Credly, contact Credly support and request assistance with associating badges to the desired Gmail address or updating the primary email on the Credly profile.
4. After the badges are visible in Credly under any email, use Credly’s account settings to add the new Gmail address as an additional email and set it as primary if desired; this lets the same badge collection be accessed via the new address.

If there are issues accepting or moving badges between emails, Credly’s support team must handle this; Microsoft cannot move or resend badges to a different email on the user’s behalf.

References:

• How to Claim Your Digital Badge—and Why (updated)