Unable to see the certification in the Microsoft > Profile > Credentials > Certification

The scheduled exam is not appearing under Profile > Credentials > Certifications because the registration is associated with a different Microsoft Learn profile (duplicate accounts).

To resolve this:

1. Confirm the correct Learn profile
   • Sign in to Microsoft Learn and verify that the account being used is the same one used when registering for the exam.
   • If there might be multiple profiles (for example, personal vs. work/school accounts), sign out and try signing in with each possible account to see where the exam/credentials appear.
   • Use the guidance in Missing Exams or Certifications to verify the correct login and profile:
     • Make sure the expected exams/certifications are actually earned for that profile.
     • If a congratulations email was received, use the profile link in that email and compare it with the profile currently being used.
2. Check for missing certifications
   • Follow the steps in Missing Exams or Certifications to ensure the credential is not simply hidden due to using the wrong profile or account.
3. Contact Microsoft Credentials Support
   • If Pearson VUE has already confirmed a duplicate account and the exam still does not appear after checking all possible Learn profiles, open a case with Microsoft Credentials Support so they can review and, if appropriate, merge or correct the profiles.
   • Use the Credentials Support option described in the documentation to submit a support request for missing or mis-mapped exams/certifications.

These steps align with the documented process for resolving missing exams or certifications and account/profile mismatches.

References:

• Missing Exams or Certifications
• Exam policies and FAQs
• Certification process overview