Tag not monitored by Microsoft.
Certification and exam delivery issues are handled only through Microsoft’s credentials support channels; the certificate cannot be issued from here.
Take these steps:
- Verify whether the certification is in the Microsoft Learn profile:
- Sign in at https://learn.microsoft.com/.
- Select the profile name (top-right) → Profile → Credentials → Certifications.
- Check if the AI-900 (Azure AI Fundamentals) certification appears. If it does, select View certification details and use the Print option to generate a PDF copy that can be shared with the employer.
- If the certification is missing after this time:
- Follow the guidance in the “missing certifications” documentation (for example, delays of 24–48 hours and account-linking issues are covered there) and then submit a support request if still not visible.
- Use Microsoft Credentials Support to open a ticket so the support team can check the exam record and associate it with the Microsoft account used on Microsoft Learn.
- If the exam was taken through Certiport:
- Exams and certifications earned through Certiport are not currently reflected in the Microsoft Learn profile.
- Manage and share the credential directly from the Certiport user account and contact Certiport Customer Service for any account or certificate issues.
For any case where the certificate is not visible but the exam has been passed, only Microsoft Credentials Support or (for Certiport deliveries) Certiport support can correct the account mapping and provide official proof of certification.
References:
- Have not received my certificate after successful completion of my exam - Microsoft Q&A
- I attempted AZ 900 exam on 9th April and had scored 900 marks, yet I'm unable to find my certificate. - Microsoft Q&A
- How to download certificates for my modules and learning path completed - Microsoft Q&A
- How to download az certificate - Microsoft Q&A
- Sertifikasi AI-900 Tidak Sync - Microsoft Q&A
- Microsoft Certified: Azure AI Fundamentals
- Study guide for Exam AI-900: Microsoft Azure AI Fundamentals
- Microsoft AI Bootcamp for Educators – Azure AI Fundamentals
- Microsoft Build Cloud Skills Challenge 2020: Free Certification Exam