Azure Sponsorship subscription not visible in my Subscriptions list after credit redemption

Henry Hoang 0 Reputation points
2026-05-03T15:57:58.0833333+00:00

Hi everyone,

I'd like to confirm the status of my Azure Sponsorship subscription, as I'm having trouble accessing it from my account.

Background:

  • I was informed that my sponsorship credits have been successfully redeemed under my co-founder Microsoft account, then she assigned me to a subscription group.

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  • The Azure Sponsorship subscription (ID: e22488c3-f215-40bd-a1c0-************) is reportedly active.

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My co-founder have added my to the Subscriptions group

  • When I sign in to the Azure portal and open the Subscriptions blade, this Sponsorship subscription does not appear in my list, it show me like this.

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What I'd like to confirm:

Why is it not appearing in my Subscriptions list, and what steps should I take to gain access to it (e.g., transferring the subscription, adding my account as an owner/co-administrator, or changing the billing account)?

This is my Subscriptions list page.

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I've already tried:

  • Refreshing the Subscriptions blade and toggling the "Show only subscriptions selected in the global subscriptions filter" option.
  • Switching directories in the Azure portal to check if the subscription appears under a different tenant.
  • Verifying that I'm signed in with the correct account associated with the redemption.

Any guidance on how to resolve this or which team I should contact would be greatly appreciated.

Thank you!

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  1. AI answer

    2026-05-03T15:58:23.7866667+00:00

    The Sponsorship subscription is active, but it is associated with the Microsoft account (MSA) that redeemed the credits and with the tenant created for that account. If the subscription does not appear in the Subscriptions blade when signed in, the issue is almost always directory/account selection or missing RBAC assignment in that tenant.

    From the provided details, the following checks and actions are supported:

    1. Verify the correct account and tenant
      • The MSA that redeemed the credits is the one that owns the Sponsorship subscription. The expected result after activation is:
        • An Entra tenant is created and linked to that MSA.
        • An Azure subscription is created and linked to that tenant with the MSA as Owner.
      • To identify which MSA has the Sponsorship subscription, sign in to the Azure portal with each possible MSA and open Subscriptions. Look for a subscription whose Offer Name is Azure Sponsorship.
    2. Confirm that the Sponsorship subscription is actually linked to the account being used
      • In the Azure portal, go to Subscriptions and open the subscription that should carry the credits.
      • In the subscription properties, check Offer Name. If it does not show Azure Sponsorship, the credits are not applied to that subscription and a support request is required to convert or move the entitlement.
    3. If the wrong account/tenant was used or credits must be moved
      • Course/startup credits and Sponsorship entitlements can be moved to another account only by support. This is done via an entitlement transfer.
      • To move credits or fix a Sponsorship that is on the wrong subscription or billing account, create a billing/subscription support request in the Azure portal. For startup offers, this can also be done via the Microsoft for Startups support channel.
    4. When the subscription is not visible at all
      • If the correct directory is selected and the subscription still does not appear, the account likely does not have Owner/Contributor on that subscription in that tenant, or there is an account flag preventing subscription visibility/creation. In such cases, the resolution requires Azure Support to adjust the Sponsorship/billing association or clear the account flag.
    5. Who to contact
      • For startup Sponsorship issues (credits redeemed but subscription not visible, or visible under the wrong account/tenant), open an Azure support request from Help + support in the Azure portal, or submit a ticket to the Microsoft for Startups Program Support Team to request:
        • Verification of which account/tenant holds the Sponsorship subscription.
        • Assignment of the appropriate roles for the co‑founder account.
        • If necessary, an entitlement transfer so the credits are applied to the intended subscription/account.

    These actions align with the documented behavior that Sponsorship credits are tied to the account that activates them, and that moving or correcting the entitlement requires direct support intervention.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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