Attempting to use free Azure. Getting message Tenant is blocked due to inactivity and contact MS Support

The message AADSTS5000225: This tenant has been blocked due to inactivity means the Microsoft Entra tenant behind the Azure subscription has been put into an inactive/blocked state by Microsoft’s lifecycle policies.

To reactivate, the following options are available depending on timing and state:

1. If the tenant has been inactive for less than 20 days
   • Administrators can request reactivation.
   • The tenant admin must contact Microsoft support using the global support phone numbers listed here: global support phone numbers.
   • Do not open multiple support cases for the same issue; wait for the decision on the first case.
2. If the tenant has been inactive and blocked for more than 20 days
   • The tenant is deleted after 20 days in the inaccessible state and cannot be recovered.
   • In that case, a new tenant and subscription must be created; the old one cannot be reactivated.
3. If the Azure subscription itself was blocked due to being unused
   • When an Azure subscription is blocked for being unused, it also restricts actions until it is unblocked.
   • If the subscription was purchased directly (not via a partner), create a support request from the Azure portal to have it unblocked. If it was acquired through a partner, contact the partner.
   • If the subscription was deleted due to inactivity, it cannot be reactivated and a new subscription must be created.
4. If the tenant is very new (for example, a recent free trial)
   • Some users have resolved similar issues by going to https://signup.azure.com in a clean/incognito browser session and signing in with the same account used for the free trial.
   • If the system detects an existing free account, it may prompt to “upgrade” to a pay-as-you-go subscription (still honoring remaining free benefits). Completing that flow can restore portal access.

If none of the self-service options work and the tenant is still within the 20‑day blocked window, the only supported path to reactivation is contacting Microsoft support as the tenant administrator.

References:

• Tenant inaccessible due to inactivity
• Avoid unused subscriptions
• Reactivate a disabled Azure subscription
• 7 Day Old Azure Account: AADSTS5000225: This tenant has been blocked due to inactivity. - Microsoft Q&A
• Error message: AADSTS5000225: This tenant has been blocked due to inactivity. - Microsoft Q&A
• Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity - Microsoft Q&A