Cannot upload data

To confirm that the local system is working and narrow down whether the issue is with the provider, use these checks depending on what “cannot upload data” refers to.

1. If the issue is uploading files to a cloud service (for example, OneDrive or similar):
   • Verify that storage/quota is not exceeded. When Microsoft storage is exceeded, uploading, editing, or syncing new files is blocked.
   • Try uploading a very small file from the OneDrive website to see if any error message appears. Note the exact error text, as it often indicates whether the problem is account, quota, or network related.
2. If the issue is uploading data to a specific Microsoft app or service (for example, HealthVault Connection Center or similar upload tools):
   • Follow the service’s built-in test or validation steps to ensure the local client is functioning. For HealthVault Connection Center, for example, there is a specific “Test HealthVault Connection Center” workflow that confirms whether the client can upload test data successfully.
   • If the test upload works, the local software and PC network stack are functioning and the problem is likely with the device, cable, or upstream connection.
   • If the test upload fails, reinstall or repair the client software and test again.
3. If uploads fail only on wired or only on wireless:
   • Compare upload speeds on Ethernet vs Wi‑Fi. A pattern such as very low upload on Ethernet but normal upload on Wi‑Fi can indicate a driver or vendor network utility issue on the PC rather than the provider. In one documented case, uninstalling the vendor’s Ethernet management software (for example, a “Killer” network suite) restored normal upload speeds.

If local tests (small file uploads, test tools, and alternate connection types) all work correctly, the remaining likely cause is the provider or upstream network path.

References:

• Fix problems uploading files on the OneDrive website
• You cannot upload data from a HealthVault-approved medical device to HealthVault Connection Center
• Very slow upload speed - Microsoft Q&A