Getting sign in error on azure portal

Question

Getting sign in error on azure portal

Anurag Tripathi 0

I'm a home user trying to access azure portal using my github credentials however as soon as i put password it says tenant is blocked due to inactivity. can someone help me how to reactivate the account?

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#microsoft azure #azure cloud services

Rukmini 43,915 Reputation points Microsoft External Staff Moderator

2026-05-04T01:47:29.34+00:00

Hello Anurag Tripathi

We need few details to proceed further. Please check your Private messages tab and provide those details
Diego Fuentes 0 Reputation points

2026-05-04T21:53:19.04+00:00

We are experiencing the exact same problem today. We used the account daily up until Saturday, so this isn't due to actual inactivity.

We have tried logging in from multiple browsers (including incognito mode), networks, devices, and operating systems.

I tried reaching out to support, only to be bounced between four different departments through phone calls, chats, and emails. I still haven't received any actual help beyond being told, 'We don't see this issue; I will transfer you to the right area.'
Rukmini 43,915 Reputation points Microsoft External Staff Moderator

2026-05-05T09:40:30.9633333+00:00

Hello Anurag Tripathi

We need few details to proceed further. Please check your Private messages tab and provide those details

1 answer

Your answer

Rukmini 43,915 Reputation points Microsoft External Staff Moderator

2026-05-04T01:47:29.34+00:00

Hello Anurag Tripathi

We need few details to proceed further. Please check your Private messages tab and provide those details
Diego Fuentes 0 Reputation points

2026-05-04T21:53:19.04+00:00

We are experiencing the exact same problem today. We used the account daily up until Saturday, so this isn't due to actual inactivity.

We have tried logging in from multiple browsers (including incognito mode), networks, devices, and operating systems.

I tried reaching out to support, only to be bounced between four different departments through phone calls, chats, and emails. I still haven't received any actual help beyond being told, 'We don't see this issue; I will transfer you to the right area.'
Rukmini 43,915 Reputation points Microsoft External Staff Moderator

2026-05-05T09:40:30.9633333+00:00

Hello Anurag Tripathi

We need few details to proceed further. Please check your Private messages tab and provide those details

Answer 1

The error AADSTS5000225: This tenant has been blocked due to inactivity means the Microsoft Entra tenant that backs the Azure subscription created with the GitHub identity has been marked inactive and blocked.

Actions depend on how long the tenant has been inactive:

If the tenant was blocked less than ~20 days ago
Administrators can request reactivation:
- The tenant administrator must contact Microsoft support using the global support phone numbers listed under Tenant inaccessible due to inactivity (see the referenced Q&A guidance).
- Only Microsoft support can remove the inactivity block; there is no self-service unblock for end users.
If the tenant has been inactive for more than ~20 days
- After 20 days in the blocked state, the tenant is permanently deleted and cannot be recovered.
- In that case, create a new tenant/account to continue using Azure.

Additional practical steps that sometimes help home/free users:

Try signing in via https://portal.azure.com/<TenantId> or https://portal.azure.com/<yourTenantName>.onmicrosoft.com if the tenant is still recoverable.
If the portal keeps redirecting incorrectly, clear browser cache/cookies or use an InPrivate/Incognito window and sign in again.
For some free accounts that still have an active tenant but are blocked from the portal, going to https://signup.azure.com and following the flow to “continue” or “upgrade” an existing free account has allowed users to regain access to the portal while staying on a pay‑as‑you‑go/basic plan.

If none of these options work and support confirms the tenant is deleted, the only option is to create a new Azure tenant and link it to the GitHub or Microsoft account again.

References: