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Microsoft Edge | Profile, sync, and sign in | Android
Managing profiles, sync settings, and sign-in options in Edge on Android
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Hi Ery Oproiop,
I understand how frustrating it can be when Minecraft shows a black screen right after you try to sign in on your Android phone, especially after you already tried resetting the app and the sign-in still does not complete.
To help narrow this down, could you please confirm a few details?
- Does the black screen appear inside the Minecraft app, or does it appear after a Microsoft sign-in page opens in the browser?
- Are you using Microsoft Edge as the default browser on your Android phone?
- Can you sign in to your Microsoft account directly from Microsoft Edge by going to https://account.microsoft.com
- Does the same issue happen if you switch between Wi-Fi and mobile data?
- What is your Android version, Minecraft version, and Microsoft Edge version?
In the meantime, please try the steps below:
- Update the related apps
- Please open the Google Play Store and check for updates for Microsoft Edge, Minecraft Android System WebView, Google Play Services
- After updating, restart your phone and try signing in again.
- Clear cache and cookies in Microsoft Edge
- Open Microsoft Edge.
- Tap the three-dot menu.
- Go to Settings > Privacy and security > Clear browsing data.
- Select Cookies and site data and Cached images and files
- Tap Clear data.
- Close Edge completely, reopen it, and try signing in again.
- Test Microsoft account sign-in directly in Edge
- Please open Microsoft Edge and visit https://account.microsoft.com
- Try signing in with the same Microsoft account you use for Minecraft.
- Check your Edge profile sign-in status
- Open Microsoft Edge > Settings.
- Tap your profile/account name.
- Check whether your account is signed in correctly.
- If there is any sync or profile sign-in error, please sign out and sign back in.
- After that, reopen Minecraft and try the sign-in again.
- Try another network
- Please try signing in again using a different network, such as switching from Wi-Fi to mobile data, or from mobile data to Wi-Fi.
While my initial response may not fully resolve the issue, I truly appreciate your cooperation as we work together toward identifying the most effective solution. Thank you so much for your understanding.
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