USB c type ports not working

Try the following steps to troubleshoot the USB-C ports that are not being recognized while the memory card slot still works:

1. Power cycle the device
   • Unplug any USB-C devices.
   • Shut down Windows completely (not just restart).
   • Wait about 10 seconds, then power it back on.
   • After Windows loads, plug the USB-C device back in and test.
2. Test direct connections and cables
   • If using a USB-C hub or adapter, disconnect it and plug a single USB-C device directly into the USB-C port.
   • Try a different USB-C cable of the same type; not all USB-C cables support data/power/video.
   • If the USB-C device has its own power supply, plug it in.
3. Confirm the USB port/adapter functionality
   • If the USB-C device is a hub, verify that devices connected through the hub work on another system.
   • Test the same USB-C device and cable on another computer to confirm the device itself is functional.
4. Reinstall USB controllers in Device Manager
   • Open Device Manager (devmgmt.msc).
   • Expand Universal Serial Bus controllers.
   • Right-click each USB controller under this node and select Uninstall.
   • After all USB controllers are uninstalled, restart the computer.
   • Windows will automatically reinstall the USB controllers. Then test the USB-C port again.
5. Check for firmware/driver updates
   • Install all available Windows updates.
   • If using a Surface device, open the Surface app, go to Help & support, and select Check for updates to ensure Surface drivers and firmware are current.

If the USB-C ports still do not work after these steps, the issue may be hardware-related and require vendor or OEM support.

References:

• Troubleshoot problems with USB-C on Surface
• USB port may stop working after you remove or insert a USB device
• USB Type-C manual interoperability test procedures
• Windows USB Type-C troubleshooting notifications