Is anyone experiencing hardware failures on multiple Surface Studio 2+ machines after only 12-15 months of use?

The available information does not show a general or ongoing pattern of early-life hardware failure specific to newer Surface Studio 2+ devices.

For symptoms like horizontal scrolling lines, vertical flashing, and loss of touch, the documented guidance is to treat them as individual device issues and troubleshoot as follows:

1. Clean the screen with a soft, lint-free cloth slightly dampened with water or eyeglass cleaner (do not apply liquid directly to the screen).
2. Check for and install all Windows and Surface updates, as firmware and driver updates can resolve display and touch anomalies.
3. Shut down the Surface Studio completely to refresh drivers, then power it back on.
4. In Device Manager, under Human Interface Devices, disable and then re‑enable each HID‑compliant touch screen entry.
5. If that does not help, uninstall each HID‑compliant touch screen device in Device Manager and restart so Windows can reinstall the drivers automatically.
6. Reset touchscreen calibration using the documented steps.
7. Check for electronic interference by moving the device to another room and turning nearby devices off/on one by one.

If touch issues persist, Microsoft’s touchscreen guidance recommends:

• Boot to UEFI and test touch there. If touch does not work in UEFI, the device likely has a hardware failure and needs servicing. If touch works in UEFI, the issue is more likely Windows or the driver, and reinstalling the touchscreen driver and applying updates is the next step.
• If, after these steps, touch still does not work or shows “phantom/ghost” touches or inaccurate behavior, the guidance is to submit a service order, as this typically indicates hardware failure.

There is no statement in the provided material that this is a widespread or expected failure pattern across multiple Surface Studio 2+ units after 12–15 months; each case is handled via the standard troubleshooting and, if needed, service process.

References:

• Troubleshoot display problems with Surface Studio models
• How to fix touch issues on your Surface touchscreen
• Surface Studio 2+ update history