I am unable to log in azure portal.

Question

I am unable to log in azure portal.

DEVKUMAR PATEL 0

It shows me below error and messages while signing into azure account.

Error code: interaction_required

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle

Also my self diagnosis tasks are successfully run.

DEVKUMAR PATEL 0 Reputation points

2026-04-30T13:50:28.3+00:00

But I want steps or solution to tackle this problem and getting free to sign in into azure
VEMULA SRISAI 13,900 Reputation points Microsoft External Staff Moderator

2026-04-30T14:17:55.4633333+00:00

Hello DEVKUMAR PATEL,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Once we have the requested details, we can proceed with your account reactivation

1 answer

Your answer

DEVKUMAR PATEL 0 Reputation points

2026-04-30T13:50:28.3+00:00

But I want steps or solution to tackle this problem and getting free to sign in into azure
VEMULA SRISAI 13,900 Reputation points Microsoft External Staff Moderator

2026-04-30T14:17:55.4633333+00:00

Hello DEVKUMAR PATEL,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Once we have the requested details, we can proceed with your account reactivation

Answer 1

The error AADSTS5000225: This tenant has been blocked due to inactivity means the Microsoft Entra tenant behind the Azure account has been put into an inactive state and blocked from sign-in.

Key points from the tenant lifecycle behavior:

When a tenant is marked inactive, sign-ins to that tenant are blocked and this exact error is expected.
Administrators have a limited window (20 days from when the tenant became inactive) to request reactivation.
After 20 days in the inactive/blocked state, the tenant is permanently deleted and can’t be recovered.

To proceed, use the path that matches the situation:

If administrator access to that tenant exists and the block started less than 20 days ago
- The tenant administrator must contact Microsoft support and request tenant reactivation.
- Use the global support phone numbers listed in the documentation and open a single assistance request. Don’t submit multiple requests for the same issue while one is in progress.
If the tenant has been blocked for more than 20 days
- The tenant is deleted after 20 days of being inaccessible due to inactivity and isn’t recoverable.
- In this case, access to the old tenant and its Azure resources can’t be restored; a new tenant/subscription must be created for further Azure use.
If access to Azure is needed for training and the blocked tenant can’t be reactivated
- Sign in with a different Microsoft account and create a new Azure tenant/subscription for training.
- Alternatively, create a new tenant from the Microsoft Entra admin center (if accessible with another account) and then use that tenant in the Azure portal.

While the tenant is blocked, additional troubleshooting (browser cache, different browser, etc.) won’t remove this specific error because it is a server-side tenant state, not a client-side sign-in problem.

References: