Subscription for Trend Micro VPN purchased through Microsoft not recongnised

Request a refund directly through the Microsoft account used to buy the Trend Micro VPN subscription.

1. Go to the Services & subscriptions page: https://account.microsoft.com/services and sign in with the same Microsoft account that was used to purchase the VPN.
2. Locate the Trend Micro VPN subscription in the list.
3. Select Manage.
4. If the subscription is still within the eligible refund window for Microsoft Store subscriptions in the country of purchase, select Cancel subscription and follow the prompts. Where prorated refunds are supported, the flow will offer a refund automatically when eligible.

Eligibility for prorated refunds depends on the country and subscription type:

• In certain countries (for example, Canada, Denmark, France, Israel, Korea, Turkey), all subscription lengths purchased from the Microsoft Store may be eligible for a prorated refund when cancelled.
• In some other countries (Finland, Germany for purchases after March 1, 2022, Netherlands, Poland, Portugal), only renewed subscriptions longer than one month are eligible for a prorated refund for the renewal period.

To check eligibility and then cancel for a prorated refund (if applicable), use the Services & subscriptions page as described above. For full details of refund and cancellation rules, see the Microsoft Store Terms of Sale and the documented list of countries with prorated refunds.

If the online cancellation flow does not offer a refund but the purchase appears to meet the criteria for a prorated refund in the country of purchase, contact Microsoft Support for billing help. Use the support entry point described in the refund documentation and select a billing/subscription issue so that an agent can review the Trend Micro VPN subscription charge and apply a refund if applicable.

References:

• Countries with prorated refunds for Microsoft subscriptions
• How to get a refund on a Microsoft subscription