Microsoft Virtual Training Day Discount Not Applied – Request for Assistance

KAPIL SONGARA 5 Reputation points
2026-04-30T08:47:38.46+00:00

Dear Microsoft Credentials Support Team,

I hope you are doing well.

I am writing to request assistance regarding the exam discount associated with the Microsoft Virtual Training Day events.

I recently attended and completed two days of Microsoft Virtual Training sessions, and I have valid proof of attendance. However, when I proceed to schedule my certification exam, the eligible discount is not being applied on the payment page.

Details for your reference:

  • Registered Email ID: [your email]
  • Event Name: Microsoft Virtual Training Day
  • Event Dates: [mention both dates]

I have ensured that I am using the same registered email ID for both the training and exam booking process. Despite this, the discount benefit is not reflecting.

I kindly request you to:

  • Verify my attendance records
  • Check eligibility for the exam discount
  • Apply or link the discount to my certification profile

I have attached the proof of attendance for your verification.

Please let me know if any additional information is required from my end.

Looking forward to your support.

Best regards, Kapil SongaraDear Microsoft Credentials Support Team,

I hope you are doing well.

I am writing to request assistance regarding the exam discount associated with the Microsoft Virtual Training Day events.

I recently attended and completed two days of Microsoft Virtual Training sessions, and I have valid proof of attendance. However, when I proceed to schedule my certification exam, the eligible discount is not being applied on the payment page.

Details for your reference:

  • Registered Email ID: [your email]
  • Event Name: Microsoft Virtual Training Day
  • Event Dates: [mention both dates]

I have ensured that I am using the same registered email ID for both the training and exam booking process. Despite this, the discount benefit is not reflecting.

I kindly request you to:

  • Verify my attendance records
  • Check eligibility for the exam discount
  • Apply or link the discount to my certification profile

I have attached the proof of attendance for your verification.

Please let me know if any additional information is required from my end.

Looking forward to your support.

Best regards,
Kapil Songara

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  1. AI answer

    2026-04-30T08:47:59.5666667+00:00

    The discount from Microsoft Virtual Training Day events is not applied immediately after the session. It can take around 5 business days after the training day session(s) for the discount to be added to the certification profile.

    If the discount still does not appear after that time frame when scheduling the exam through Pearson VUE, support must be contacted so they can check eligibility and apply the discount to the profile. Use the Microsoft Certification support options provided in the documentation (for example, the Microsoft Certification Support Forum or Credentials Support) and share the registered email address, event name, dates, and proof of attendance so they can verify attendance and correct the discount status.

    When the discount is active, it is applied during checkout on the Pearson VUE payment page, as described in the discount redemption guidance.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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