When logging in to the Azure portal, it asks for a 6-digit code, but my MFA app on my phone shows an 8-digit code

Hello Ricky Lopez

Based on the details you’ve shared, this appears to be a tenant lockout scenario. 

To resolve this, the recommended approach is to contact the Microsoft Data Protection team. You can reach them by calling Microsoft Customer Service using the phone numbers listed here: Customer service phone numbers - Microsoft Support.

If you have access to another tenant or subscription where you still have Global Administrator privileges, you may also raise a support request from there to get assistance in restoring access to the affected tenant.

For future reference and to help prevent tenant lockouts, please check: https://learn.microsoft.com/en-us/partner-center/customers/gdap-preventing-tenant-lockouts

 If neither option is possible, please don’t worry—let us know, we are happy to assist you further!

I tried contacting customer service, but only an AI handled the call. Is there another way to contact the Data Protection team? I have also created a support ticket—would you be able to assign it to them? Ticket number: 2604300030001528.