Partner Center verification closed at Employment Verification – unable to open support ticket

Question

Partner Center verification closed at Employment Verification – unable to open support ticket

Andy King 0

Our Partner Center business verification was automatically closed at the Employment Verification stage.

We are a UK‑registered, director‑owned limited company. The portal shows “pending partner action” but provides no way to proceed, correct information, or submit additional documentation. All Partner Center support paths loop back to AI guidance and do not allow creation of a support ticket.

This is blocking Partner Center usage and AppSource / Commercial Marketplace onboarding.

Could a Microsoft representative please advise how to escalate this to the Partner Compliance / Verification team for manual review, or confirm what must be corrected before re‑submission?

Happy to provide company details or documentation if required.

Usario Usario 10 Reputation points

2026-04-29T10:33:22.4066667+00:00
Hey Andy, that’s frustrating… I faced something similar last year with Partner Center, same “pending partner action” loop with no clear next step.

From what I understood, it usually means something in the employment verification didn’t match exactly (like director info vs public records), but they don’t show what. What worked for me was:

Re-submitting with exact company details as per official registry (even small differences matter)

Trying a different browser/account session (sounds weird but helped me once)

Waiting a day or two before retrying, sometimes system unlocks silently

Not sure if it helps but I remember being stuck for days.

Did your company info exactly match Companies House records?
Andy King 0 Reputation points

2026-04-29T10:44:41.2333333+00:00

Thanks Usario. Yes it's definitely frustrating - especially the AI assistant loop that appears to be able to do anything except open a ticket.

That's useful advice thanks, and I'm glad you found a solution. I will go back and check every field for consistency with Companies House and hopefully if I do find a mismatch this will get me unstuck. I'll also swap some browser sessions.

Advice from Copilot was to escalate to human intervention.. but that in itself is a challenge with the AI triage keeping guard on Partner Center support requests.

Thank you for your reply - it's even helpful just to know I'm not the only one with this issue.

Enjoy your day

Andy
Andy King 0 Reputation points

2026-05-26T11:07:01.7766667+00:00

Update / Follow‑up (26 May)

Hi all,

I’m following up on this as we’re still blocked at the same stage. The verification remains stuck in a “Rejected / Pending partner action” state, but there is no option to amend details or re‑submit documentation.

This is currently preventing us from progressing with Partner Center usage and AppSource / Commercial Marketplace onboarding.

Could this please be escalated to the Partner Verification / Compliance team for manual review, or can someone advise a route to raise a support ticket outside of the AI assistant loop?

Happy to provide any required documentation immediately.

Many thanks in advance for any help.

Andy
So365

Your answer

Usario Usario 10 Reputation points

2026-04-29T10:33:22.4066667+00:00

Hey Andy, that’s frustrating… I faced something similar last year with Partner Center, same “pending partner action” loop with no clear next step.

From what I understood, it usually means something in the employment verification didn’t match exactly (like director info vs public records), but they don’t show what. What worked for me was:

Re-submitting with exact company details as per official registry (even small differences matter)

Trying a different browser/account session (sounds weird but helped me once)

Waiting a day or two before retrying, sometimes system unlocks silently

Not sure if it helps but I remember being stuck for days.

Did your company info exactly match Companies House records?
Andy King 0 Reputation points

2026-04-29T10:44:41.2333333+00:00

Thanks Usario. Yes it's definitely frustrating - especially the AI assistant loop that appears to be able to do anything except open a ticket.

That's useful advice thanks, and I'm glad you found a solution. I will go back and check every field for consistency with Companies House and hopefully if I do find a mismatch this will get me unstuck. I'll also swap some browser sessions.

Advice from Copilot was to escalate to human intervention.. but that in itself is a challenge with the AI triage keeping guard on Partner Center support requests.

Thank you for your reply - it's even helpful just to know I'm not the only one with this issue.

Enjoy your day

Andy
Andy King 0 Reputation points

2026-05-26T11:07:01.7766667+00:00

Update / Follow‑up (26 May)

Hi all,

I’m following up on this as we’re still blocked at the same stage. The verification remains stuck in a “Rejected / Pending partner action” state, but there is no option to amend details or re‑submit documentation.

This is currently preventing us from progressing with Partner Center usage and AppSource / Commercial Marketplace onboarding.

Could this please be escalated to the Partner Verification / Compliance team for manual review, or can someone advise a route to raise a support ticket outside of the AI assistant loop?

Happy to provide any required documentation immediately.

Many thanks in advance for any help.

Andy
So365