I have taken the PL-900 certification and passed but my certification is not reflected in my profile.

Kyle Jeter Cabal 0 Reputation points
2026-04-28T15:11:44.11+00:00

I already passed my PL-900 certification last april 14, 2026 and I havent received any congratulations email and also my certificate isn't showing in my microsoft learn profile.

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  1. AI answer

    2026-04-28T15:11:57.23+00:00

    Follow these steps to resolve the missing PL-900 certification and email:

    1. Wait up to 24 hours after the exam
      • For most exams, results and certifications can take up to 24 hours to appear in the Certifications tab of the Learn profile.
    2. Confirm the correct Learn account is being used
      • Sign in to the Learn profile and open Settings to confirm the account.
      • If more than one Learn profile or login account exists (work/school and personal), sign out and try signing in with any other Microsoft accounts that might have been used when registering for the exam.
      • The congratulations email is sent to the Contact Email in the Learn profile, which may differ from the login account. If the email is missing, the certification might be associated with a different profile.
    3. Verify the certification actually appears on any profile
      • Go to the Learn profile → Credentials → Certifications and check whether PL-900 is listed.
      • If there are multiple profiles, repeat this check for each account used.
    4. Check for profile merge needs
      • If the certification appears under one Learn profile but not the main one, use the merge profiles feature so all credentials are combined into a single profile:
        • Sign in to the profile to keep.
        • In account management, choose Add login account and add the other login used for the exam.
        • If that login is tied to another Learn profile, a merge will be triggered and all certification data will be combined.
    5. If the certification is still missing
      • Review the PL-900 certification page to confirm all requirements were met.
      • If the exam was taken through Certiport, be aware that exams and certifications earned through Certiport are not currently reflected in the Microsoft Learn profile and must be managed and shared from the Certiport account instead.
    6. Contact Microsoft Credentials Support
      • If the PL-900 certification still does not appear in any Learn profile and no email was received, open a ticket with Microsoft Credentials Support so they can check the exam record and account mapping.

    References:

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