i provided wrong email address while booking the exam and i want to change it now after the exam is booked

Surya Varma 0 Reputation points
2026-04-28T07:40:51.3033333+00:00

I want to change it now, but i can see the exam in my associated microsoft profile upcoming exams section. How to change the email that i have given at the time of booking the exam, cause I didn't even get a confirmation email about the exam to my microsoft associated email. And when i contacted pearson support they have told me that it can only be done through the microsoft support and that they cannot perform it from their side.

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  1. AI answer

    2026-04-28T07:41:07.13+00:00

    The email address used when booking a Microsoft Certification exam cannot be edited directly after the booking is completed. However, there are two related areas to check and update so that future communication goes to the correct place and the booking stays associated with the correct profile:

    1. Verify and update login accounts on the Microsoft Learn profile
      Add the correct email address as a login to the existing Learn profile instead of trying to move the booking to a different profile.
    2. Set the preferred email for communications
      Ensure the correct email is set for communications on the Learn profile so that future exam-related emails are delivered there:
    3. If the legal name or profile data is incorrect
      If the issue is tied to identity details (for example, name mismatch that might affect check-in), contact Certification Support so they can update the certification profile data used by Pearson VUE:
    4. Rescheduling or cancelling if needed
      If the incorrect email or profile details might cause issues on exam day and cannot be corrected in time, reschedule or cancel the exam from the certification dashboard or via Pearson VUE Support as documented:

    Because the exam already appears under the upcoming exams section of the Microsoft profile, the booking is correctly linked to that profile. The practical steps are therefore to add the correct login email to that same profile and set it as the communication email, and use Certification Support if any profile data (such as name) needs to be corrected for exam-day verification.

    References:

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