Urgent: Email Typo (.com vs .jo) prevented my SC-900 exam - Case #7101482215

Profile and exam issues, including incorrect email addresses and missed or blocked exams, must be handled by Microsoft Credentials Support; community responders cannot access case IDs, modify profiles, or issue vouchers.

Take these actions:

1. Fix the email/profile issue
   • Update login and contact emails on the Microsoft Learn profile so they match what is needed for certification communications and future registrations. Guidance is in “add login accounts to your Learn profile” and “set the email address for communications”:
     • https://learn.microsoft.com/training/support/learn-profile-manage#add-login-accounts-to-your-learn-profile
     • https://learn.microsoft.com/users/me/settings
   • If the legal name or other locked profile fields also need correction (for example, if they do not match the ID used at Pearson VUE), open a support request with Microsoft Credentials Support so they can correct the certification profile.
2. Work with Microsoft Credentials Support about the blocked exam and voucher
   • For issues where an exam could not be taken because of profile data problems (such as an email typo that prevented validation), Microsoft’s documented path is to contact Microsoft Credentials Support directly. Use:
     • https://learn.microsoft.com/en-us/credentials/support/help
   • Provide:
     • The Microsoft Case ID already assigned (7101482215).
     • The correct university email domain (.jo) and the personal email used on the Learn profile.
     • The exam ID (SC-900) and the date/time of the failed appointment.
   • Ask specifically for:
     • Correction/confirmation of the certification profile details used with Pearson VUE.
     • Review of the blocked exam session and whether a free reschedule or voucher can be issued.
3. If the exam was scheduled with a discount or event voucher
   • If the SC-900 exam was tied to a Microsoft event/webinar offer, the discount is usually applied automatically to the Learn profile for the email used to register for the event and appears at checkout within about five business days after the event.
   • If that discount is not appearing or was lost due to the email mismatch, mention this in the same support request so the support team can verify and reapply any eligible discount.
4. Private communication
   • Private message channels cannot be opened from here and account-specific data cannot be accessed. All private handling of the case, profile correction, and any voucher decisions must occur through Microsoft Credentials Support using the link above.

References:

• Missing Exams or Certifications
• Study guide for Exam SC-900: Microsoft Security, Compliance, and Identity Fundamentals
• Register and schedule an exam
• An Important Update on Microsoft Training and Certification
• Redeem Microsoft voucher for a certification exam - Microsoft Q&A
• Missing certification while exam passed - Microsoft Q&A
• Legal Name - Microsoft Q&A
• hOW can i change tha email associated with microsoft learn - Microsoft Q&A