Regarding Microsoft AI-900 exam voucher

Take these steps to verify and resolve the missing AI-900 exam booking and confirmation:

1. Check the Microsoft Learn profile for the scheduled exam
   • Go to the exam/credentials area of the Microsoft Learn profile and look for an exam appointment associated with the account used when scheduling the exam.
   • As shown in similar cases, scheduled exams should appear there; if nothing is listed, the booking likely did not complete successfully.
2. Verify the correct email/account was used
   • Ensure the same email address used during Pearson VUE checkout is the one used for the Microsoft Learn profile.
   • If a different email was used, sign in to Learn with that email and re-check for the exam appointment.
3. Check email (including spam/junk folders)
   • Look for any messages from Pearson VUE or MindHub Pro by Pearson VUE about the exam appointment or payment.
   • If there is no confirmation email and no appointment in the Learn profile, treat it as a failed or incomplete booking.
4. Contact Pearson VUE support about the missing booking and charge
   • Since the card was charged but no appointment or confirmation is visible, contact Pearson VUE support directly and provide:
     • Name and email used to book the exam
     • Date/time and exam code (AI-900)
     • Proof of charge from the bank/credit card
   • Pearson VUE can confirm whether an appointment exists, issue a refund if the booking failed, or reinstate any voucher/credit if needed. This is the same escalation path used when exam or voucher issues occur.
5. If Pearson VUE confirms the exam was delivered to Microsoft but it still does not appear
   • For issues on the Microsoft side (exam not visible, credential not showing) after Pearson VUE confirms their part is correct, raise a case with Microsoft certification support so they can investigate the Learn/certification profile.

Until Pearson VUE confirms the status of the booking, do not attempt multiple new bookings with the same voucher or card charge, to avoid duplicate charges.

References:

• Can’t see my scheduled Microsoft exam?????? - Microsoft Q&A
• An Important Update on Microsoft Training and Certification
• Redeem Microsoft voucher for a certification exam - Microsoft Q&A
• Can't see my completed exam certificate - Microsoft Q&A